Chapter 16 – Improving the Emotional Intelligence Deficiencies of Chatbots
- When a chatbot fails to provide a correct response, a hotline with actual humans needs to take over the conversation. (Yes | No)
This comes down to context and practicality.
Yes. That is what the best solution would be. To have an interactive chat service kick in.
No. In many cases, it would be too expensive. A nice support screen could do the job and send an email to the support team.
- Small talk serves no purpose in everyday life or with chatbots. It is best to just get to the point. (Yes | No)
Again, this is a matter of context.
Yes. If it's an emergency bot, of course!
No. If the chatbot is there to perform a tedious administrative function, some degree of small talk will make the system more bearable.
- Data logging can be used to improve speech recognition. (Yes | No)
Yes. Absolutely. More data...
