Deploying Einstein Bots
Einstein Bots is a framework for creating chatbots directly on the Salesforce platform. In the following sections, we will explore how and why we should do this.
Einstein Bots basics
A chatbot or bot, at the most basic level of understanding, is a piece of software that conducts a conversation either in text or in speech. Odds are you have interacted with a bot recently. Maybe you use Siri for voice search or have Alexa read you the news. Or, you might have encountered one when reaching out to customer service or when trying to book a ticket for some upcoming event. It is fair to say that conversational user interfaces are growing faster than any other type of human-computer interaction at present.
More and more companies are jumping on the bot bandwagon and for good reason. Deployed skillfully, they can be powerful allies in the quest to improve customer service without going bust. In particular, they can reduce the length of time your customer service...
