The cost categories are as follows:
|
TCO Cost Categories |
Description |
|
Hardware and software |
This contains costs for hardware and software (only for capitalized software) used to deliver services. For example, server, SAN storage, network equipment, and optical cables. This also contains costs for non-capitalized software used to deliver services. For example, annual software license subscription, software upgrade, and so on. Note: In TNB's current expense accounts structure, it is not possible to split hardware and software expenses. |
|
Maintenance |
This contains costs for maintenance of software and hardware used for delivering services. This includes services contracts, equipment, tools, and materials. |
|
Labor |
This contains TNB staff related costs for delivering services. It will also include contractors and external... |
