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UX for Enterprise ChatGPT Solutions

You're reading from   UX for Enterprise ChatGPT Solutions A practical guide to designing enterprise-grade LLMs

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Product type Paperback
Published in Sep 2024
Publisher Packt
ISBN-13 9781835461198
Length 446 pages
Edition 1st Edition
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Author (1):
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Richard H. Miller Richard H. Miller
Author Profile Icon Richard H. Miller
Richard H. Miller
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Table of Contents (18) Chapters Close

Preface 1. Part 1:UX Foundation for Enterprise ChatGPT
2. Chapter 1: Recognizing the Power of Design in ChatGPT FREE CHAPTER 3. Chapter 2: Conducting Effective User Research 4. Chapter 3: Identifying Optimal Use Cases for ChatGPT 5. Chapter 4: Scoring Stories 6. Chapter 5: Defining the Desired Experience 7. Part 2: Designing
8. Chapter 6: Gathering Data – Content is King 9. Chapter 7: Prompt Engineering 10. Chapter 8: Fine-Tuning 11. Part 3: Care and Feeding
12. Chapter 9: Guidelines and Heuristics 13. Chapter 10: Monitoring and Evaluation 14. Chapter 11: Process 15. Chapter 12: Conclusion 16. Index 17. Other Books You May Enjoy

Understanding use case basics

These five essential use case components have been consistent over the years:

  • Primary actor: Who is the person or type of person who will use this case?
  • Preconditions: What has to have happened for this use case to be used?
  • Triggers: Why does this use case happen now?
  • The path: The steps in the process and the system response to those steps.
  • Extensions: Exceptions and variations to the primary path should be considered and accounted for in the process.

How to pick the proper use cases

I suggested Alistair Cockburn’s book in Chapter 2, Conducting Effective User Research as the best primer on use cases because he explains how to write them effectively. We should also be sensitive when picking the proper use cases. It’s possible to write a well-formed use case that does not represent significant business value. Cockburn’s book covers the proper construction of use cases and provides examples. Consider...

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