Summary
In this chapter, we reviewed the need for good end user communication and strategies around knowledge management. We need to ensure our communication is concise, clear, with a purpose, structured for coherence, comprehensive, and culturally aware. Frame your communication in such a way that the intended message is understood at the other end. Provide a channel through which the end user can reach out for further clarification.
Effective knowledge management helps lower costs and drive productivity. Investing time and resources upfront through knowledge management activities helps organizations mitigate risk by making the knowledge available when it is needed.
Managing knowledge in a central location will avoid redundancies and version mismatches. Your information can be managed in a single location and disseminated via customized links on various knowledge channels to users. This way, any changes to the artifact can be reflected at one location to keep the information...
