Service Cloud APIs and Integrations

The Service Cloud APIs are the Lightning Platform APIs; everything covered in this section applies to all Lightning Platform based products equally, although all of them require permissions configuration to enabled. You can think of the Service Cloud APIs as the interface to the product for outside systems.

As with any integration scenario, understanding the options for interfacing with a system programmatically is the foundation of a proper design. Native Service Cloud features like Web-to-Case and Live Chat simplify integration by supporting direct integration without the use of APIs or custom code, but there are other scenarios where custom code will be required, so it’s important to understand the capabilities.

Salesforce has a lot of APIs available, which can be overwhelming at first, but there are a few key options that will be leveraged in the majority of B2C integration scenarios.

Available APIs

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