Managing Voice Settings and Policies for Users

In this section, you will review the possibilities to change the Teams user voice experience.

One of the most essential settings for voice solutions is voicemail, as it ensures that important messages, information, and opportunities are not lost when users are unavailable to answer calls. For cloud-only solutions, voicemail is automatically set up for users once they are assigned a Teams Phone license. Voicemail also includes transcription (voice-to-text) by default.

Users may wish to perform several administrative actions for their voicemail and phone line, which you need not do for them as an administrator, but it might be helpful to know about them. These actions are done from the Teams client, and each of these can be found under Settings on the ellipsis (three dots) in the upper-right corner by your profile picture or initials. Individuals can modify the following:

• Call delegate settings (Settings | General | Delegation...