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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Deploying the HTML5 Self-Service Portal

Installing Service Manager's HTML5 Self-Service Portal is a straightforward process. Before deployment you should know the deployment topology you want to go with, you will also need to ensure that you have met all the prerequisites.

Getting ready

Make sure that Service Manager is up and running and that you install the portal using an account that has the administrator role in Service Manager. Ensure that you meet the following hardware and software requirements.

Hardware requirements for the new Self-Service Portal are as follows:

System Center 2012 R2 servers	Processor (min)	Processor (rec)	RAM (min)	RAM (rec)	Hard drive space (min)	Hard drive space (rec)
Self-Service Portal + Secondary Service Manager (Recommended)	8-Core 2.66 GHz CPU	8-Core 2.66 GHz CPU	16 GB	32 GB	80 GB	80 GB
Self-Service Portal (Standalone)	4-Core 2.66 GHz CPU	8-Core 2.66 GHz CPU	8 GB	16 GB	80 GB	80 GB