Time management fundamentals

I will never forget the day I went to visit a colleague of mine at his house to help get a couple of data loss prevention (DLP) appliances set up for an upcoming proof of concept (PoC). At the time, I was the SE specialist and I was helping this generalist SE in my region who was just starting to learn our DLP solution. Like most SEs, he operated out of his home office and lived just a couple hours from me by car, so I made the drive up that morning to give a hand with the appliance setup. This was a great opportunity to help him not just learn the solution, but also to get to know him better personally.

Chris was a good guy and we worked together that morning to get the DLP solution ready for the customer PoC installation. The morning session went great. We overcame the technical issues he had earlier in the week, we had coffee, and quite frankly all was well in the world at this point. Then, Chris stepped out to take a call and his wife came in from...