Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Free Learning
Arrow right icon
Kanban in 30 Days
Kanban in 30 Days

Kanban in 30 Days: Modern and efficient organization that delivers results

Arrow left icon
Profile Icon Tomas & Jannika Bjorkholm
Arrow right icon
€5.99 €8.99
Full star icon Full star icon Full star icon Full star icon Half star icon 4.8 (4 Ratings)
eBook Jul 2015 106 pages 1st Edition
eBook
€5.99 €8.99
Paperback
€13.99
Subscription
Free Trial
Renews at €18.99p/m
Arrow left icon
Profile Icon Tomas & Jannika Bjorkholm
Arrow right icon
€5.99 €8.99
Full star icon Full star icon Full star icon Full star icon Half star icon 4.8 (4 Ratings)
eBook Jul 2015 106 pages 1st Edition
eBook
€5.99 €8.99
Paperback
€13.99
Subscription
Free Trial
Renews at €18.99p/m
eBook
€5.99 €8.99
Paperback
€13.99
Subscription
Free Trial
Renews at €18.99p/m

What do you get with eBook?

Product feature icon Instant access to your Digital eBook purchase
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
OR
Modal Close icon
Payment Processing...
tick Completed

Billing Address

Table of content icon View table of contents Preview book icon Preview Book

Kanban in 30 Days

Chapter 2. Days 3-5 – Getting to Know Your System

After spending time acquainting yourself with the key theories behind Kanban, you now need to build on this knowledge with a team of colleagues that will be important to the implementation of the methodology. The aim is to understand your system in as much detail as possible so you´ll have a good start when building your Kanban board that will really help you to visualize your process and also help you improve it to get even more value out of your work.

As you may have noticed, we have frequently referred to the phrase "your system". Your system is everything and everyone that is involved in your process of satisfying your customers.

Your system is everything that happens between when your customer has a need until you have fulfilled the need. In the picture, the system is symbolized with a pipe.

It's the employees, your partners, your support systems, your organization, and your routines. The idea behind "system-thinking" is that the result...

Classes of services – different ways of handling feature requests


Usually, the feature requests coming in are of different value and urgency. Some need to be done immediately and some can wait. At this stage, it's only important to realize that different feature requests have different value and different needs for how to be treated.

There are many factors that will dictate how you respond and react to new feature requests:

  • Urgency, which could be set depending on cost of delay, that is, how much it costs or how much you lose by waiting to complete the request

  • Who requests the change

  • Size of the request

  • Whether this request is stopping something else

Consequently, according to the nature of the request, the action you take in response will be different. Some examples of how your action may be different include:

  • Maximum time before responding

  • Way of responding

  • Way of documenting

  • Way of following up

Every response requires a different type of service. This is not only because you need to pay attention...

Mapping the process


Mapping the process that is already in place is essential if you are going to properly understand it. In Kanban terminology, a map of how your system and processes work is called a value stream map. As well as helping you to understand your current system, it will, more importantly, be a key step in helping you to improve your process (this will be explored in more detail in Chapter 8, Day 30: Release Planning). The following exercises describe a way to iterate over your process and extract one piece of information at a time.

Exercise I – draw the process steps

Decide on a typical case, feature, or issue from the "standard" service class for which you want to make a value stream map. To begin, set the coordinates between which the entire process will unfold, that is, the start and the end. At the beginning you have a customer with a need (this could be a simple problem, a missed opportunity, or even an idea); indicate this on your 'map' with a sad face so you are clear...

What makes your customer happy?


Before you start building a board that will help you improve value outcome for your customer, you need to know exactly what your customer values.

A further workshop with the relevant members of your team should be used to try and tackle this question. Prepare the workshop by drawing a happy and a sad customer on the white board. Get your colleagues together again and start writing notes to find out what your customers value. Here are some of the most obvious examples of what your customer is likely to value – it is worth considering all of these, but also take time to work out what is likely to be the top priority:

  • Price

  • Service

  • Predictability

  • Flexibility

  • Quick response

  • Professional behavior

  • Good relevant knowledge

  • Honesty

  • Collaboration

  • Compliance

You should also ask the question of what makes your customer sad, irritated, or dissatisfied.

Have a workshop to find out what makes the customer happy and what does not

As always, when having workshops, making it a little bit...

Summary


In this chapter, we have discussed how to get a greater understanding of your system and your processes. This is an integral step in the implementation of Kanban as it will provide a foundation for you as you look to improve and refine those processes. Without an in depth understanding and appreciation of what already exists, it is extremely difficult to get the most out of Kanban.

While this process can be complex, and may sometimes take longer than the time allocated here, breaking it down into three key questions makes this process much easier:

  • Where do ideas come from?

  • What and how does the process work?

  • What makes customers happy?

As you might have already noticed, these three questions all correspond to different stages in the process – the beginning, the middle, and the end. Each of these elements could be different in any process, so understanding what these might be and how they intersect is crucial.

We also went through how to draw the first part of a value stream map to get...

Left arrow icon Right arrow icon

What you will learn

  • Learn the fundamentals of Agile and Kanban
  • Analyze your current processes and identify areas of improvement
  • Develop a Kanban board to manage your projects by using and adapting the featured examples
  • Develop a coherent strategy for collaboration
  • Improve your processes with tips and tricks to promote efficiency
  • Follow each step in this 30 day plan to ensure a smooth Kanban implementation

Product Details

Country selected
Publication date, Length, Edition, Language, ISBN-13
Publication date : Jul 03, 2015
Length: 106 pages
Edition : 1st
Language : English
ISBN-13 : 9781783000913
Concepts :

What do you get with eBook?

Product feature icon Instant access to your Digital eBook purchase
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
OR
Modal Close icon
Payment Processing...
tick Completed

Billing Address

Product Details

Publication date : Jul 03, 2015
Length: 106 pages
Edition : 1st
Language : English
ISBN-13 : 9781783000913
Concepts :

Packt Subscriptions

See our plans and pricing
Modal Close icon
€18.99 billed monthly
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Simple pricing, no contract
€189.99 billed annually
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just €5 each
Feature tick icon Exclusive print discounts
€264.99 billed in 18 months
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just €5 each
Feature tick icon Exclusive print discounts

Frequently bought together


Stars icon
Total 92.97
Kanban in 30 Days
€13.99
Practical DevOps
€36.99
Learning Docker
€41.99
Total 92.97 Stars icon
Banner background image

Table of Contents

8 Chapters
Days 1-2 – Understanding Kanban, Lean, and Agile Chevron down icon Chevron up icon
Days 3-5 – Getting to Know Your System Chevron down icon Chevron up icon
Days 8-9 – Visualizing Your Process and Creating Your Initial Kanban Board Chevron down icon Chevron up icon
Days 10-11 – Setting the Limits Chevron down icon Chevron up icon
Day 12 – Choosing the Roles and Meetings You Need Chevron down icon Chevron up icon
Day 15 – First Day Running Kanban Chevron down icon Chevron up icon
Days 16-29 – Improving Your Process Chevron down icon Chevron up icon
Day 30 – Release Planning Chevron down icon Chevron up icon

Customer reviews

Rating distribution
Full star icon Full star icon Full star icon Full star icon Half star icon 4.8
(4 Ratings)
5 star 75%
4 star 25%
3 star 0%
2 star 0%
1 star 0%
Kölcsey-Gyurkó Gergely Jan 11, 2018
Full star icon Full star icon Full star icon Full star icon Full star icon 5
i was able to lead a worshop based on this book. stunning. loved the dice game :)
Amazon Verified review Amazon
Zack Nammari Feb 06, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Smooth transaction and prompt delivery - thanks
Amazon Verified review Amazon
Amazon client Mar 11, 2016
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Excellent book.
Amazon Verified review Amazon
Alessia Dec 15, 2016
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
Mi è molto piaciuta la strutturazione dei capitoli, i concetti sono spiegati in modo chiaro e arricchiti da esempi.Davvero consigliato per cominciare
Amazon Verified review Amazon
Get free access to Packt library with over 7500+ books and video courses for 7 days!
Start Free Trial

FAQs

How do I buy and download an eBook? Chevron down icon Chevron up icon

Where there is an eBook version of a title available, you can buy it from the book details for that title. Add either the standalone eBook or the eBook and print book bundle to your shopping cart. Your eBook will show in your cart as a product on its own. After completing checkout and payment in the normal way, you will receive your receipt on the screen containing a link to a personalised PDF download file. This link will remain active for 30 days. You can download backup copies of the file by logging in to your account at any time.

If you already have Adobe reader installed, then clicking on the link will download and open the PDF file directly. If you don't, then save the PDF file on your machine and download the Reader to view it.

Please Note: Packt eBooks are non-returnable and non-refundable.

Packt eBook and Licensing When you buy an eBook from Packt Publishing, completing your purchase means you accept the terms of our licence agreement. Please read the full text of the agreement. In it we have tried to balance the need for the ebook to be usable for you the reader with our needs to protect the rights of us as Publishers and of our authors. In summary, the agreement says:

  • You may make copies of your eBook for your own use onto any machine
  • You may not pass copies of the eBook on to anyone else
How can I make a purchase on your website? Chevron down icon Chevron up icon

If you want to purchase a video course, eBook or Bundle (Print+eBook) please follow below steps:

  1. Register on our website using your email address and the password.
  2. Search for the title by name or ISBN using the search option.
  3. Select the title you want to purchase.
  4. Choose the format you wish to purchase the title in; if you order the Print Book, you get a free eBook copy of the same title. 
  5. Proceed with the checkout process (payment to be made using Credit Card, Debit Cart, or PayPal)
Where can I access support around an eBook? Chevron down icon Chevron up icon
  • If you experience a problem with using or installing Adobe Reader, the contact Adobe directly.
  • To view the errata for the book, see www.packtpub.com/support and view the pages for the title you have.
  • To view your account details or to download a new copy of the book go to www.packtpub.com/account
  • To contact us directly if a problem is not resolved, use www.packtpub.com/contact-us
What eBook formats do Packt support? Chevron down icon Chevron up icon

Our eBooks are currently available in a variety of formats such as PDF and ePubs. In the future, this may well change with trends and development in technology, but please note that our PDFs are not Adobe eBook Reader format, which has greater restrictions on security.

You will need to use Adobe Reader v9 or later in order to read Packt's PDF eBooks.

What are the benefits of eBooks? Chevron down icon Chevron up icon
  • You can get the information you need immediately
  • You can easily take them with you on a laptop
  • You can download them an unlimited number of times
  • You can print them out
  • They are copy-paste enabled
  • They are searchable
  • There is no password protection
  • They are lower price than print
  • They save resources and space
What is an eBook? Chevron down icon Chevron up icon

Packt eBooks are a complete electronic version of the print edition, available in PDF and ePub formats. Every piece of content down to the page numbering is the same. Because we save the costs of printing and shipping the book to you, we are able to offer eBooks at a lower cost than print editions.

When you have purchased an eBook, simply login to your account and click on the link in Your Download Area. We recommend you saving the file to your hard drive before opening it.

For optimal viewing of our eBooks, we recommend you download and install the free Adobe Reader version 9.