Introducing the RASCI matrix

So far, we have discussed the drivers, users, actors, and supporters, each in their own context. Throughout this book, we have been talking about which team is responsible for what type of actions. You might have made mental notes of it. To make things easier, we can use the RASCI matrix (R = Responsible, A = Accountable, S = Support, C = Consulted, I = Informed), which is a standard method for representing the roles of various stakeholders of a project.

The following table provides a high-level summary of the RASCI matrix for observability implementation:

Table 8.1 – RASCI matrix for observability

You can apply this RASCI matrix as is or make certain changes to it, depending on how the involved teams are set up in your organization. For example, the enterprise data team and enterprise architects may be a single unit performing both functions, so you should merge the rows for them so that you can reach out to them...