When we interact with a robot, we expect it to understand and speak to us. The beauty of having a robot work for us is that it could serve us 24 hours a day throughout the week. Realistically, chatbots nowadays interact poorly with customers, and so we should try to break down the components of these chatbots to raise the bar to a higher standard. For an application-type development, you could use Google Assistant, Amazon's Alexa, or IBM Watson. But for learning purposes, let's break down the components and focus on the key challenges:
The chatbot performs two operations at a high level. One is to convert an input from voice to text, and another one is to translate an output from text to voice. Both of these operations involve extracting the entity and understanding the intent. In this example, the resulting text is an entity, whereas the meaning of the text is an intent. It represents...
