Introduction
Put yourself in the shoes of the marketing head of an e-commerce company with a base of 1 million transacting customers. You want to make the marketing campaigns more effective, reaching the right customer with the right messaging. You know that by understanding the customer and their needs better, marketing campaigns could provide a significant boost to the business. As you begin solving this problem, you think about the customer experience. An average customer receives several communications from your platform about the latest offers and programs. These are relayed via email, push notifications, and social media campaigns. This may not be a great experience for them, especially if these communications are generic/mass campaigns. If the company understood the customers' needs better and sent them the relevant content, they would shop much more frequently.
Several examples like this show that a deep understanding of customers and their needs is beneficial not only...