Summary

Planning is the key element that leads to a successful telephone interview, and must be done at both macro as well as micro level. Macro-planning helps in identifying the underlying cause behind the hiring, its requirements, and expectations from the candidate, whereas micro-planning helps organize the interview in a meticulous manner.

Broadly categorized into five segments, a well-defined assortment of open-ended questions contributes constructively to the telephone interview. The questions must also be adapted into real-life situations demanding impromptu answers from the candidate to check the authenticity of their answers.

A candidate's answers must be recorded and categorically evaluated, creating a formative assessment for the candidate. Detailed discussion and assessment of the facts including education records, profile relevance, industry and business knowledge, personality traits, and behavior patterns is extremely important and must be properly documented and analyzed.

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