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Amazon Connect: Up and Running

You're reading from   Amazon Connect: Up and Running Improve your customer experience by building logical and cost-effective solutions for critical call center systems

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Product type Paperback
Published in Apr 2021
Publisher Packt
ISBN-13 9781800563834
Length 338 pages
Edition 1st Edition
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Author (1):
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Jeff Armstrong Jeff Armstrong
Author Profile Icon Jeff Armstrong
Jeff Armstrong
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Table of Contents (17) Chapters Close

Preface 1. Section 1: Planning
2. Chapter 1: Benefits of Amazon Connect FREE CHAPTER 3. Chapter 2: Reviewing Stakeholder Objectives 4. Chapter 3: Sketching Your Contact Flows 5. Chapter 4: Connect Costing 6. Section 2: Implementation
7. Chapter 5: Base Connect Implementation 8. Chapter 6: Contact Flow Creation 9. Chapter 7: Creating AI Bots 10. Chapter 8: Interfacing Enterprise Applications 11. Chapter 9: Implementing Callbacks 12. Chapter 10: Implementing Voicemail 13. Chapter 11: Implementing Call Analytics 14. Chapter 12: Implementing Contact Lens 15. Chapter 13: Implementing Chat 16. Other Books You May Enjoy

Setting up S3 access

To configure the access to S3, we need to access the controls via QuickSight, instead of through S3. This configuration is a little bit different than most in AWS. You might think that you need to create an S3 bucket policy. However, this is not the case. I suspect that it's because of how the QuickSight service is deployed within AWS itself:

  1. To begin, find QuickSight in the AWS console. QuickSight is located in the Analytics section of the services list. Figure 11.20 highlights where QuickSight is located:

    Figure 11.20 – Accessing QuickSight

  2. Once you access the QuickSight console, we need to locate the admin menu. The admin menu is located in the upper-right corner of the screen. You can use Figure 11.21 to assist you in finding it:

    Figure 11.21 – QuickSight admin menu

  3. When you click on the menu, a drop-down menu will appear with several options to choose from. We want to select Manage QuickSight (Figure 11.22). This option will...
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