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Amazon Connect: Up and Running

You're reading from   Amazon Connect: Up and Running Improve your customer experience by building logical and cost-effective solutions for critical call center systems

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Product type Paperback
Published in Apr 2021
Publisher Packt
ISBN-13 9781800563834
Length 338 pages
Edition 1st Edition
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Author (1):
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Jeff Armstrong Jeff Armstrong
Author Profile Icon Jeff Armstrong
Jeff Armstrong
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Table of Contents (17) Chapters Close

Preface 1. Section 1: Planning
2. Chapter 1: Benefits of Amazon Connect FREE CHAPTER 3. Chapter 2: Reviewing Stakeholder Objectives 4. Chapter 3: Sketching Your Contact Flows 5. Chapter 4: Connect Costing 6. Section 2: Implementation
7. Chapter 5: Base Connect Implementation 8. Chapter 6: Contact Flow Creation 9. Chapter 7: Creating AI Bots 10. Chapter 8: Interfacing Enterprise Applications 11. Chapter 9: Implementing Callbacks 12. Chapter 10: Implementing Voicemail 13. Chapter 11: Implementing Call Analytics 14. Chapter 12: Implementing Contact Lens 15. Chapter 13: Implementing Chat 16. Other Books You May Enjoy

Capturing the ARN from a voicemail

To retrieve the ARN, we need to access the stream through the AWS console via the Kinesis section:

  1. Access the AWS console and look for Kinesis. Kinesis is located under the Analytics section (Figure 11.9):

    Figure 11.9 – Kinesis

  2. When you access the Kinesis console, you will see the screen shown in Figure 11.10. You will need to click on the number under the Data Streams section:

    Figure 11.10 – Greeting screen

  3. When you click on the number under Data Streams, you will be prompted with a new screen that shows all of the streams that have been created. We need the one that starts with CONNECT-VOICEMAIL, which is the name of the stack that we deployed for the voicemail solution (Figure 11.11).

    Click on the name in the leftmost field to access the details for the stream:

    Figure 11.11 – Voicemail stream

  4. A screen showing the details of this stream will appear. This is where we can get the location of the ARN for this...
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