Chapter 12: Delivering Insights with Voice Surveys
Voice surveys are the latest big thing in customer research. This is because they are simple, fast, and easy to execute.
Unlike traditional (and expensive) text-based surveys that get poor response rates and incomplete answers, voice surveys are shown to get high response rates and in-depth responses. They can be created with just an idea and a template in just a few moments.
This is why voice surveys are quickly becoming the new standard for product innovation. And because they can be so fast and easy to deploy, companies of any size can use voice surveys to engage with users and collect feedback – improving their products more rapidly than ever before.
In this chapter, we'll learn about using Commerce.AI voice surveys to achieve the following:
- Engaging your customers with ease
- Improving your offerings
- Improving customer loyalty
With this knowledge, you'll be able to start using voice...