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UX for Enterprise ChatGPT Solutions

You're reading from UX for Enterprise ChatGPT Solutions A practical guide to designing enterprise-grade LLMs

Product type Paperback

Published in Sep 2024

Publisher Packt

ISBN-13 9781835461198

Length 446 pages

Edition 1st Edition

Tools

ChatGPT

Concepts

Artificial Intelligence

Author (1):

Richard H. Miller

View More author details

Table of Contents (18) Chapters

Preface

1. Part 1:UX Foundation for Enterprise ChatGPT

2. Chapter 1: Recognizing the Power of Design in ChatGPT FREE CHAPTER

3. Chapter 2: Conducting Effective User Research

4. Chapter 3: Identifying Optimal Use Cases for ChatGPT

5. Chapter 4: Scoring Stories

6. Chapter 5: Defining the Desired Experience

7. Part 2: Designing

8. Chapter 6: Gathering Data – Content is King

9. Chapter 7: Prompt Engineering

10. Chapter 8: Fine-Tuning

11. Part 3: Care and Feeding

12. Chapter 9: Guidelines and Heuristics

13. Chapter 10: Monitoring and Evaluation

14. Chapter 11: Process

15. Chapter 12: Conclusion

16. Index

Why subscribe?

17. Other Books You May Enjoy

Index

As this ebook edition doesn't have fixed pagination, the page numbers below are hyperlinked for reference only, based on the printed edition of this book.

Symbols

80/20 rule 76

A

A/B testing 237

accessibility (A11y) 152

Accessible Rich Internet Applications (ARIA)

reference link 153

adaptive messages

using 323, 324

Agile

multiple backlogs, working with 113, 114

AI readiness

accountability, for outcome 404

aligning 404

automation 405

backlog, prioritizing 405

data, managing 404

goals, setting 403

tenets 403

Americans with Disabilities Act (ADA)

reference link 153

Andrew Ng’s agentic approach 245

advanced techniques 250

ChatGPT parameters, adjusting 252-256

emotional prompting strategy 250, 251

multi-agent collection 248, 249

multi-modal prompting 256, 257

planning 248

reflection 246

third-party prompt frameworks 257-259

tool use 247

annotation 189

...

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Authors (1)

Richard H. Miller

Richard H. Miller

Richard H. Miller, Ph.D., is a dynamic leader in user experience and conversational AI. With over 20 years of experience in UX design strategy and 7 years in conversational AI, he has founded and managed four global teams, delivering user-centered design solutions to Fortune 500 organizations. At Oracle Corp., he led a team that developed the Oracle support portal, generating over $15B of in-service support revenue. Richard was at the forefront of Oracle's conversational AI deployments on Slack, Teams, and the web. He developed the Expense Assistant AI and designed Oracle's first conversational AI platform. After multiple start-ups, some successful and some not so much, he has grown his design expertise across many disciplines, platforms, toolkits, and technologies. Dr. Miller, as he is known in academic circles or when teaching, specializes in global team building, innovative UX design, Agile design, and growing the expertise of the next generations of UI leaders. Richard still gets to apply what he learned from his Ph.D. in UX design and his MBA. He is committed to excellence and innovation in design and conversational AI.

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