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ServiceNow: Building Powerful Workflows

You're reading from   ServiceNow: Building Powerful Workflows Automating IT Service Management

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Product type Course
Published in Aug 2017
Publisher Packt
ISBN-13 9781788628730
Length 1330 pages
Edition 1st Edition
Languages
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Authors (3):
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Tim Woodruff Tim Woodruff
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Tim Woodruff
Martin Wood Martin Wood
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Martin Wood
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (39) Chapters Close

Title Page
Credits
Preface
1. Module 1 FREE CHAPTER 2. The Interface 3. Lists and Forms 4. UI Customization 5. Understanding Data and Relationships 6. Tasks and Workflows 7. UI and Data Policies 8. User Administration and Security 9. Introduction to Scripting 10. The Server-side Glide API 11. The Client-side Glide API 12. Server-side Scripting 13. Client-side Scripting 14. Debugging 15. Pro Tips 16. Module 2 17. Getting Started with Service-Now 18. Performing Core Configuration and Management Tasks 19. Building Data-Driven Application 20. Configuring Alerts and Notifications 21. Building and Configuring Reports 22. Creating and Configuring Workflow Activities 23. Auditing and Diagnosing Service-Now 24. Module 3 25. ServiceNow Foundations 26. Developing Custom Applications 27. Server-Side Control 28. Client-Side Interaction 29. Getting Things Done with Tasks 30. Events, Notifications, and Reporting 31. Exchanging Data – Import Sets, Web Services, and other Integrations 32. Securing Applications and Data 33. Diagnosing ServiceNow – Knowing What Is Going On 34. Packaging with Applications, Update Sets, and Upgrades 35. Making ServiceNow Beautiful with Service Portal and Custom Interfaces 36. Bibliography

Managing fields with UI Policy


In Chapter 3, Server-Side Control, we looked at Data Policies. These force a field to meet a condition by rejecting a database operation if it is necessary. The benefit of Data Policies is that it does not matter where the data came from. This will reject invalid updates from user entry, scripts, and even through web services, if the right options are set.

UI Policies have the same function, but they only work for browsers. They do have an advantage, however, since they work before the data is submitted to the instance, giving instant feedback to the user.

As discussed earlier, faster feedback to the user is often beneficial. However, UI Policies only request the browser to perform the check. While the ServiceNow admin controls the instance, we must assume that the user controls the browser. Later in this chapter, we will learn how a knowledgeable user can easily make the browser ignore any checks that you put in place.

Manipulating the form

In addition to making...

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