In the last two decades, there has been huge growth in the e-commerce sector, driven by big e-commerce companies such as Amazon and Alibaba, across the world. This has led to retailers around the globe looking to expand their operations to include online shopping. This has brought opportunities as well as challenges for delivery service companies. As demand increases among competitors, the delivery service companies have scrambled to offer product delivery as early as possible. These delivery times may vary from a few hours to a couple of days. This has created a huge demand for delivery agents as well.
The use of robots in this sector could have huge potential and could enhance business prospects. For instance, robots could be used in packaging or sorting retail items, delivering items within warehouses, or even delivering the...