If you don't need a representative or worker interaction to execute a process, you can usually run the process on a backend server. This is known as unattended automation, which can be used to automate back-office work.
In unattended automation, workflows are self-triggered and run on servers. They usually run to a predetermined schedule and are available 24/7. For example, you can batch your invoices and process them at certain times during the day. The bot would later send you a report, indicating the invoices that could not be processed automatically. You can review the report and only work on the invoices that need your intervention.
These automated tasks can be scheduled or started through control rooms. You can allocate tasks, adjust priorities, manage queues, and intervene, in the case of performance issues, through the control room.
Usually, unattended automation gives you more control over the automation process. It follows your rules to complete...
