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Oracle CX Cloud Suite

You're reading from   Oracle CX Cloud Suite Deliver a seamless and personalized customer experience with the Oracle CX Suite

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Product type Paperback
Published in Mar 2019
Publisher Packt
ISBN-13 9781788834933
Length 254 pages
Edition 1st Edition
Concepts
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Author (1):
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Kresimir Juric Kresimir Juric
Author Profile Icon Kresimir Juric
Kresimir Juric
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Table of Contents (14) Chapters Close

Preface Section 1: Brave New World FREE CHAPTER
The King Is Dead, Long Live the King Overview of Products CX Solution Architecture Section 2: Service Provisioning and Basic Settings
As-Is and To-Be Analysis Adopting a Strategy - Organizational Changes Organizing and Conducting an Implementation Project Section 3: Getting the Oracle CX Suite to Work as One - Advanced Settings
Scenarios and Deployments Section 4: Use Case
Case Study - Oracle CX Cloud Other Books You May Enjoy

Understanding cloud computing

Cloud computing is a form of network computing which provides the possibility of on-demand services. Network computing refers to a set of computers or devices from different locations connected together to share resources. When this network is taken off-premises, that is, to the cloud, it becomes cloud computing.

A business may choose to implement network computing over cloud computing depending on their needs. However, the problem with network computing is that if one part of the software in the node fails to perform its work, other parts on other nodes may fail too.

While this problem can be mitigated if that component has a restore point on another node, problems can still crop up if the components rely on other parts of the software to accomplish one or more network computing tasks.

This problem can be mitigated by using cloud computing since...

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