Preface

OmniStudio is the engine behind customized, industry-specific offerings that run on the new part of the Salesforce platform called Salesforce Industries. It was originally built by Vlocity (who pioneered the concept of the Industry Cloud) and was acquired by Salesforce in 2020.

While each industry has its common business processes, the OmniStudio platform along with the Industries data model offers the tools and components that support all types of industries, saving new and existing customers months and even years of development. Industries have really never been more important, says Salesforce Co-CEO Bret Taylor, highlighting that these offerings provide customers with quicker time to value.

In 2022, Salesforce called Industries one of its three strategic growth pillars, along with Customer 360 and the company’s geographic expansion. The platform then continued to grow rapidly, and it is currently supporting 15 industries—up from 6 just 3 years ago at the time of the acquisition of Vlocity.

However, as out-of-the-box solutions are customized and new apps are developed, clients often face performance and scalability issues. Just like with any new technology where the best practices and design patterns are still being refined, Salesforce Industries solutions built with OmniStudio may underperform or crumble under load.

This book provides a foolproof system built on a set of proven best practices, tools, and specific metrics of improved performance and scalability. It will benefit administrators, developers, hands-on application architects, and business professionals involved with Salesforce Industries solutions.

Beginning with the 1,000-foot view, zooming in on the performance and scalability issues of its key components, the book will provide critical insights, helping you deliver better-performing and more reliable OmniStudio apps.

While some of these performance-related best practices are available, they are often scattered across different sources. The coherent system presented in this book, as well as the never-published performance assessments and anti-patterns, will help you achieve better results faster.