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OpenShift Multi-Cluster Management Handbook
OpenShift Multi-Cluster Management Handbook

OpenShift Multi-Cluster Management Handbook: Go from architecture to pipelines using GitOps

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OpenShift Multi-Cluster Management Handbook

Hybrid Cloud Journey and Strategies

Do you want to learn about and operate OpenShift in multiple environments? If you are reading this book, we suppose that the answer is yes! But before we go into the technical details, we want to start this book by making you a proposition: any house construction starts with a foundation, right? In this book, our approach will be the same. We will start by giving you the foundation to understand and create a much stronger knowledge base – you will develop critical thinking and be able to make the best decisions for your use case.

That is why we decided to start this book by not talking about OpenShift itself yet, but by unveiling the most popular (and important!) context that it operates in: the hybrid cloud infrastructure. Therefore, in this chapter, you will be introduced to the hybrid cloud journey, challenges, dilemmas, and why many organizations are struggling with it. Knowing about these challenges from the beginning is a determinant success factor for hybrid cloud adoption.

Transforming an IT business so that it's agile and scalable but is also stable is a must-have nowadays, but that is not a simple step; instead, it is a journey from one star to another in the vast outer space of IT that currently surrounds us. However, why do we need those changes? Why is the market adopting the cloud massively and so rapidly? We'll discuss that shortly!

It is a changing world!

We are living in the age of fast changes! 10 years ago, most of the current big tech companies did not exist or were just small startups; several technologies that we have today also were only known within university research groups, such as 3D printing, artificial intelligence and machine learning, 5G, edge computing, and others – and there is much more to come! Technologies like the ones mentioned previously are becoming more popular and will create several demands that do not exist today, new job positions, and far more changes.

In this rapidly changing world, some new needs became important. Most companies were forced to change to be able to release new software and versions much faster than before, quickly scale resources, and have a global presence with responsive applications.

It was in this context that the public cloud providers have emerged with great success. However, several organizations that made huge investments in the cloud are experiencing some challenges. In a study conducted by IDG in 2020, among big companies in different industries and geographies, 40% of the respondents stated that controlling cloud costs is the biggest challenge when taking full advantage of it. This research has also shown data privacy and security as big obstacles. We will walk through some of these challenges in this chapter.

In this chapter, we will cover the following topics:

  • Main challenges of the public cloud
  • How a hybrid cloud strategy helps mitigate these challenges
  • How containers, Kubernetes, and OpenShift help to implement the hybrid cloud
  • OpenShift options
  • Types of OpenShift installations
  • Additional tools to support hybrid cloud adoption

Main challenges of the public cloud

From small enterprises to big tech companies, most of them face some common challenges when it comes to using and taking full advantage of public cloud providers. Some of the main challenges are as follows:

  • Keeping cloud costs under control: Estimating and managing the costs of applications running in a public cloud provider is not a simple thing – cloud providers' billing models are multifaceted, with hundreds of different options and combinations, each with a pricing factor. Finding the best cost-benefit for one application can take a significant amount of time. To make things even more complex, cloud costs are usually dynamic and flexible – this may change significantly from time to time by type, duration of the contract, type of computing resources, and so on.
  • Security: Data privacy and security is one of the major concerns with public clouds, according to the IDG's research – almost 40% of them classified it as the top challenge. That is, it is naturally much more difficult to secure an IT environment that comprises of multiple different providers than the old days, in which the IT department usually only had a few on-premises environments to manage.
  • Governance, compliance, and configuration management: Multiple providers mean different offerings and standards, probably different teams working with each of them, and, consequently, heterogeneous environments.
  • Integration: Organizations that have legacy services and want to integrate with their applications, which are hosted in the cloud, usually face some dilemmas on the best way to do those integrations. While cloud providers virtually have no limits, when you integrate your applications with your legacy infrastructure, you might be creating a harmful dependency, which will limit their scalability. However, mainly for big enterprises, those integrations are inevitable, so how can we prevent dependency issues (or at least minimize them)?
  • Vendor lock-in: A common concern when adopting cloud providers is often related to being locked in with a single vendor and the business risks associated with it. I would say that there is a thin line between getting the best price from the cloud provider and being locked into their services. What could happen to the business if the cloud provider decides to raise prices in the next contractual negotiation? Is this a risk your business can afford? How can we mitigate it? Here, the quote you get what you pay for is suitable!
  • Human resources and enablement: Hiring and keeping talented people in IT has always been a hard task; cloud technologies are no different. Cloud engineer, Architect, SRE, Cloud Native Application Developer – these are just a few job positions that open every day, and most companies struggle to fill them. Hiring, training, and maintaining a skilled team to develop and operate applications in the cloud is a real challenge.

Reference

You can check out the complete IDG research at https://www.idg.com/tools-for-marketers/2020-cloud-computing-study/ [Accessed 30 August 2021].

Benefits of the public cloud

We have seen some complex challenges so far. So, you might be thinking, so you don't like cloud providers and want to convince me to avoid them, right?

No, of course not! I am sure that without the advent of cloud providers, several companies we use every day (and love!) simply would not exist! Let's point out the good parts, then:

  • Scalability: Cloud providers can offer almost unlimited and on-demand compute resources.
  • Lower CAPEX: You don't need to buy any hardware and equipment to start any operations – you can do that with just a few clicks.
  • Resilience and global presence: Even small companies can distribute services globally among different Availability Zones and Regions.
  • Modern technologies: Public cloud providers are always looking to bring new and modern offerings, which helps an organization to always be at the edge of the technology.

Is hybrid cloud the solution?

As we've already discussed, the public cloud, while it can solve some challenges, introduces others. It was in this context that the hybrid cloud emerged: to mitigate some of the challenges and take the best from each provider, from on-premises, private, or cloud providers. The HashiCorp State of Cloud Strategy Survey, which was made in 2021 with more than 3,200 technology practitioners, found that multi-cloud is already a reality. 76% of the respondents stated that they are using multiple cloud vendors, with expectations for this to rise to 86% by 2023.

Reference

You can check out the complete HashiCorp research at https://www.hashicorp.com/state-of-the-cloud [Accessed 31 August 2021].

So, what are the characteristics of the hybrid cloud that help mitigate the challenges of public cloud adoption? Here are a few of them:

  • Best-of-breed cloud services from different vendors can be combined, enabling a company to choose the best option for each workload.
  • The ability to migrate workloads between different public and private cloud environments, depending on the actual circumstances.
  • Being able to have a single, unified orchestration and management across all the environments for all providers.

The following table lists some of the challenges and hybrid cloud mitigations:

Containers and Kubernetes – part of the answer!

Containers have successfully emerged as one of the most important tools to promote better flexibility between applications and infrastructure. A container can encapsulate applications dependencies within a container image, which helps an application be easily portable between different environments. Due to that, containers are important instruments for enabling the hybrid cloud, although they have several other applications.

The following diagram shows how a container differs from traditional VMs in this matter:

Figure 1.1 – Containers provide flexibility

Figure 1.1 – Containers provide flexibility

While containers are beneficial, it is practically impossible to manage a large environment consisting of hundreds or thousands of containers without an orchestration layer. Kubernetes became the norm and it is a great orchestration tool. However, it is not simple to use. According to the CNCF Survey 2020, 41% of respondents see complexity as the top barrier for container adoption. When you decide to go for a vanilla Kubernetes implementation, some of the following will need to be defined (among a large set of options) and managed by you:

  • Installation and OS setup, including configuration management
  • Upgrades
  • Security access and identity
  • Monitoring and alerts
  • Storage and persistence
  • Egress, ingress, and network-related options
  • Image scanning and security patches
  • Aggregated logging tools

Reference

You can check out the complete CNCF Survey here: https://www.cncf.io/blog/2020/11/17/cloud-native-survey-2020-containers-in-production-jump-300-from-our-first-survey/ [Accessed 1 September 2021].

OpenShift – a complete option

OpenShift is one of the most popular platforms based on Kubernetes among enterprise customers. It was first released in 2011, even before Kubernetes was created. However, in 2015, with the release of OpenShift version 3, Red Hat decided to adopt Kubernetes as its container orchestration layer. Since then, they are actively collaborating with the Kubernetes community – Red Hat and Google are the top contributors to Kubernetes. Due to that, it is not a surprise that OpenShift is one of the most mature and complete solutions built on top of Kubernetes.

The following table summarizes some of the features that are included out-of-the-box with the Red Hat OpenShift Container Platform (OCP) (or easily pluggable):

(*) Need to be installed on day 2

These features are available for any customer that has a valid OpenShift subscription with Red Hat. However, if you don't have access to a Red Hat subscription, there are some alternatives (for studying purposes):

We are going to see many of these great features in detail, along with practical examples, in this book.

Reference

The updated statistics about the contributions to the Kubernetes project, grouped by companies, can be found at https://k8s.devstats.cncf.io/d/9/companies-table.

OpenShift offerings – multiple options to meet any needs

An interesting factor about OpenShift is the vast range of platforms that are supported. With OpenShift version 4.11 (the version that was available when this book was written), you can have the following different combinations to choose from:

Figure. 1.2 – OpenShift offerings

Figure. 1.2 – OpenShift offerings

In this section, we will walk through each of these options.

OpenShift managed cloud services

In the old days, when we talked about using a certain technology, we also thought about how to deploy and manage it. Nowadays, this is not always true – almost everything now can be found in a Software as a Service model, which you can quickly and easily start using without caring about deployment and management.

The same applies to OpenShift: multiple managed cloud services allow an organization to focus on the application's development and the business while Red Hat and the cloud provider manage the rest.

The following table shows the existing managed offerings at the time of writing this book (check Red Hat for the current options):

Important Note

Note that Red Hat manages the full stack, not only the Kubernetes control plane. Red Hat provides management and version maintenance for the entire cluster, including masters, infrastructure, and worker nodes, though it's not limited to that: it also supports CI/CD, logging, metrics, and others.

There are other managed Kubernetes options on the market. Although this is not the focus of this book, keep in mind that some providers don't manage and support the entire stack – only the control plane, for instance. When you're considering a Kubernetes managed solution, see if it is fully managed or only part of the stack.

Managed or self-managed – which is the best?

The answer is: it depends! There are several things you need to consider to find out the best for your case, but generally speaking, managed solutions are not the best option for organizations that need to have control over the servers and their infrastructure. For organizations that are more focused on application development and don't care about the platform, as long as it is safe and reliable, then managed solutions are probably a good fit.

Managed solutions could also be helpful for organizations that want to put their hands on the platform, evaluate it, and understand if it fits their needs but don't have skilled people to maintain it yet.

Most of this book has been written with a self-managed cluster in mind. However, excluding the chapters focused on platform deployment and troubleshooting, the rest of it will likely apply to any type of OpenShift cluster.

The following diagram shows a workflow that aims to help you decide which strategy to go for:

Figure. 1.3 – Managed or self-managed decision workflow

Figure. 1.3 – Managed or self-managed decision workflow

OpenShift installation modes

There are three installation modes you can use to deploy OpenShift in any of the supported providers, as follows:

  • Full-stack automated (installer-provisioned infrastructure): In this mode, the installer will spin up all the required infrastructure automatically – the installer will integrate with the underlying virtualization or cloud provider to deploy all the machines that are required for the cluster. It is an opinionated fully automated solution that makes the deployment process a lot easier.
  • Pre-existing infrastructure (user-provisioned infrastructure): With this installation, the machines are provisioned manually by following some standard images and processes, on top of tested virtualization or cloud providers.
  • Provider-agnostic (also known as the bare metal install method): OpenShift is supported wherever Red Hat Enterprise Linux (*) is, though this doesn't mean that the installer and platform are tested (**) on every infrastructure layer combination that's supported with Red Hat Enterprise Linux. In such cases, you can use the provider-agnostic installation, which is a manual installation process with no integration between the installer and the platform with the virtualization or cloud provider.

(*) You can find a list of supported hypervisors for Red Hat Enterprise Linux at https://access.redhat.com/certified-hypervisors.

(**) Please refer to this link for an updated list of tested providers and integrations with OpenShift: https://access.redhat.com/articles/4128421.

OpenShift multi-cluster tools – going above and beyond

When it comes to supporting your hybrid or multi-cloud strategy, other great tools provide single and unified management, security, and orchestration layers across all environments in all providers. We reserved the last part of this book to take a deep dive into those tools, but you must meet them from the beginning to understand the role of each in the hybrid/multi-cloud picture.

Red Hat Advanced Cluster Management for Kubernetes – unified management

As we mentioned previously, a single and unified management layer is important to support the hybrid/multi-cloud strategy. Red Hat Advanced Cluster Management lets us manage the life cycle, ensure compliance using policies, and deploy applications on multiple Kubernetes clusters. The following are some of its main features:

  • Unified management: Create, update, and delete Kubernetes clusters on top of different cloud providers. You can also access, find, and modify Kubernetes resources across the different clusters.
  • Governance, risk, and compliance: Ensure compliance among multiple clusters using policies. Look for policy violations quickly and remediate them accordingly.
  • Application life cycle management: Deploy applications across multiple clusters at once. Deploy complex applications by integrating Advanced Cluster Management with Red Hat Ansible Automation Platform to configure networks, load balancers, and other external dependencies.
  • Multi-cluster observability: Check the health status of multiple clusters from a single point using out-of-the-box dashboards and metrics.

We will dive into Red Hat Advanced Cluster Management using practical examples in the last part of this book.

Red Hat Advanced Cluster Security for Kubernetes – securing applications no matter where they are

Security is becoming increasingly important for Kubernetes users. When you have multiple Kubernetes clusters spread among different providers, ensuring security and having a real notion of the current vulnerabilities is a real challenge. Red Hat Advanced Cluster Security aims to help with that – through it, you can easily scan container images to find known vulnerabilities, audit workloads, and clusters using industry standards such as NIST, PCI, and others, analyze network traffic, and create policies accordingly, among other great features. You can apply all of these features to multiple different clusters, which helps you keep all your environments secure, no matter where they are.

We will look at Red Hat Advanced Cluster Security using practical examples in the last part of this book.

Red Hat Quay – storing and managing container images in a central repository

A central container image registry isn't usually a required tool. However, deploying applications on several clusters without it makes the build and deployment activity a bit challenging. Red Hat Quay is a container image registry that provides not only the usual capabilities of an image registry (storing your container images) but also provides image vulnerability scans, a time machine, replication, garbage collection, automated builds, authentication, authorization, and more.

We will learn how to use Red Hat Quay in the last part of this book.

OpenShift Plus – the whole package

Red Hat OpenShift, Advanced Cluster Management, Advanced Cluster Security, and Quay are different products. However, with the OpenShift Plus package, you can have all of them in one subscription only, which is probably the best way to go if you are planning to adopt a hybrid or multi-cloud Kubernetes strategy.

We will cover OpenShift Plus in more detail with practical examples in the last part of this book.

Summary

In this chapter, we looked at the main challenges of public cloud usage and how the hybrid cloud helps mitigate some of them. You now understand how containers, Kubernetes, and OpenShift can help you implement a successful hybrid cloud strategy. Finally, we learned about the different types of OpenShift offerings and additional tools that support hybrid cloud adoption.

In the next chapter, you will learn about the architectural aspects of an OpenShift cluster.

Further reading

If you want to find out more about the concepts that were covered in this chapter, check out the following references:

Feature

OpenShift Container Platform (OCP) Functionality

Built-in CI/CD Pipelines, Application Console

OpenShift pipelines(*), OpenShift GitOps(*), Developer Console.

Integrated Development Environment

OpenShift CodeReady Workspaces(*) and IDE extensions (VS Code and IntelliJ).

Serverless

Middleware

OpenShift Serverless(*).

Service Mesh

OpenShift Service Mesh(*).

Automated Container Builds

S2I, BuildConfig.

Dashboard

Administrator and Developer dashboards are available.

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Key benefits

  • Discover best practices to design robust OpenShift architecture and scale them to different workloads
  • Understand the minimal collection of topics you should consider in your container security strategy
  • Implement multi-cluster CI/CD on OpenShift using GitOps

Description

For IT professionals working with Red Hat OpenShift Container Platform, the key to maximizing efficiency is understanding the powerful and resilient options to maintain the software development platform with minimal effort. OpenShift Multi-Cluster Management Handbook is a deep dive into the technology, containing knowledge essential for anyone who wants to work with OpenShift. This book starts by covering the architectural concepts and definitions necessary for deploying OpenShift clusters. It then takes you through designing Red Hat OpenShift for hybrid and multi-cloud infrastructure, showing you different approaches for multiple environments (from on-premises to cloud providers). As you advance, you’ll learn container security strategies to protect pipelines, data, and infrastructure on each layer. You’ll also discover tips for critical decision making once you understand the importance of designing a comprehensive project considering all aspects of an architecture that will allow the solution to scale as your application requires. By the end of this OpenShift book, you’ll know how to design a comprehensive Red Hat OpenShift cluster architecture, deploy it, and effectively manage your enterprise-grade clusters and other critical components using tools in OpenShift Plus.

Who is this book for?

This book is for a wide range of IT professionals using or looking to use OpenShift with a hybrid/multi-cloud approach. In this book, IT architects will find practical guidance on OpenShift clusters’ architecture, while Sysadmins, SREs, and IT operators will learn more about OpenShift deployment, troubleshooting, networking, security, and tools to manage multiple clusters from a single pane. For DevOps engineers, this book covers CI/CD strategies for multiple clusters using GitOps. Equipped with just basic knowledge of containerization and Kubernetes, you’re ready to get started.

What you will learn

  • Understand the important aspects of OpenShift cluster architecture
  • Design your infrastructure to run across hybrid clouds
  • Define the best strategy for multitenancy on OpenShift
  • Discover efficient troubleshooting strategies with OpenShift
  • Build and deploy your applications using OpenShift Pipelines (Tekton)
  • Work with ArgoCD to deploy your applications using GitOps practices
  • Monitor your clusters' security using Red Hat Advanced Cluster Security
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Table of Contents

22 Chapters
Part 1 – Design Architectures for Red Hat OpenShift Chevron down icon Chevron up icon
Chapter 1: Hybrid Cloud Journey and Strategies Chevron down icon Chevron up icon
Chapter 2: Architecture Overview and Definitions Chevron down icon Chevron up icon
Chapter 3: Multi-Tenant Considerations Chevron down icon Chevron up icon
Chapter 4: OpenShift Personas and Skillsets Chevron down icon Chevron up icon
Part 2 – Leverage Enterprise Products with Red Hat OpenShift Chevron down icon Chevron up icon
Chapter 5: OpenShift Deployment Chevron down icon Chevron up icon
Chapter 6: OpenShift Troubleshooting, Performance, and Best Practices Chevron down icon Chevron up icon
Chapter 7: OpenShift Network Chevron down icon Chevron up icon
Chapter 8: OpenShift Security Chevron down icon Chevron up icon
Part 3 – Multi-Cluster CI/CD on OpenShift Using GitOps Chevron down icon Chevron up icon
Chapter 9: OpenShift Pipelines – Tekton Chevron down icon Chevron up icon
Chapter 10: OpenShift GitOps – Argo CD Chevron down icon Chevron up icon
Chapter 11: OpenShift Multi-Cluster GitOps and Management Chevron down icon Chevron up icon
Part 4 – A Taste of Multi-Cluster Implementation and Security Compliance Chevron down icon Chevron up icon
Chapter 12: OpenShift Multi-Cluster Security Chevron down icon Chevron up icon
Chapter 13: OpenShift Plus – a Multi-Cluster Enterprise Ready Solution Chevron down icon Chevron up icon
Chapter 14: Building a Cloud-Native Use Case on a Hybrid Cloud Environment Chevron down icon Chevron up icon
Part 5 – Continuous Learning Chevron down icon Chevron up icon
Chapter 15: What’s Next Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon

Customer reviews

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(2 Ratings)
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Samson Wick Jan 02, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
As much as we would like it to be, OpenShift is not a single piece of technology - it's an entire stack of technologies many of which are complex in their own right, but together it can be a beast to comprehend. The benefits of OpenShift far outweigh the learning curve that comes with it so some of the most crucial technology services in the world rely on it. It's no wonder that OpenShift is one of, if not THE most in-demand skill set as of the writing of this review.I've read numerous books and countless guides and documentation on the topic of OpenShift, CICD, DevOps, Pipelines etc... and I've been impressed by what this book brings to the table. It's very well written with clear examples and intentions. You learn the "why's" while you learn the "what's".Why this book in particular? Because it is just the right amount of comprehensive. If you've ever waded into the world of OpenShift you'll know that there is a wealth of documentation available for free on the Internet, but you've probably also figured out that most of it is incomplete, incongruent, or too complex. This covers everything from deployment to troubleshooting, to application lifecycle management - a veritable "everything you wanted to know". You'll also get to learn about some pretty advanced topics such as RHACM and RHACS - two very powerful (IMO essential) tools for which there not enough documentation.The complexity of OpenShift leads much available documentation to focus on specific areas and assume a great deal about the reader's knowledge of everything else. For example, if you've ever tried to deploy a cluster while following documentation, you've probably come across a DNS section that said something like "Configure your DNS Server with the required entries." and just moved on expecting that you know what that means already. Maybe there was a link there that took you to some gigantic fifty page DNS document that wanted to tell you the history of Berkley before getting to the part that you actually needed to do the next step in your cluster install (assuming that the info was even there at all). Before you have that basic understanding it can sometimes be a challenge to even know what to search for to learn about it. In the case of the DNS example, this book just walks you through the process of installing BIND, creating zone files (from provided examples) and starting the service. In fact very little is taken for granted here.Where this book does make assumptions about your knowledge of containers, Kubernetes etc... it also refers you to specific named training (such as "Kube by Example") and resources to get you up to speed.Rather than be incomplete, some online documentation creates the opposite trouble - death by a thousand options. Since OpenShift and Kubernetes represent a lot of moving parts, there is a great deal of variability possible in the way you implement it. Much of the available documentation creates its own problem when it attempts to present every possible alternative. It's not always a matter of ten different ways to solve a problem either - sometimes the alternatives are matrixed with complex interdependencies (Like if you do A you have to do C & D, but if you do B you only have to do D). By contrast this book provides an opinionated approach while keeping branching to a minimum - you're left with carefully selected examples and instructions that are straightforward and will work for almost anyone.This book is easy to read, has great, practical examples (with code and everything) and takes very little for granted. It's great for beginners who want to get started with OpenShift and veterans who have maybe focused on a single area of the technology but want a more comprehensive understanding. If your company is in the midst of adopting OpenShift for the first time, or expanding your use of OpenShift in production, this book will be invaluable in helping you navigate that.
Amazon Verified review Amazon
TeakJong Nov 07, 2023
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
This is a resource that provides good information about image registry, container security, and multi-cluster management.
Amazon Verified review Amazon
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  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela