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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Introduction

In this chapter we provide recipes to configure Service Manager to your environment. Specifically, we cover the Change and Release Management of Service Manager.

In Change Management any change related to the IT infrastructure can be planned controlled and executed. Typical changes in IT are:

Deploying service packs, hotfixes, patches, and updates
Provisioning of new hardware components
Updates to hardware infrastructure and implementing new software on servers and clients

In SCSM 2016 different types of activities can be used relating to Change Requests or Change Request Templates. Activities can be sequential and/or parallel in order to reflect the individual parts of the process.

To deploy changes to the IT infrastructure the Release Management process in ITILÂ© provides the opportunity to create different releases based on builds and environments, as well as activities...