Preface

Within the dynamic realm of business technology, artificial intelligence (AI) stands as a pivotal force, revolutionizing company operations, decision-making processes, and customer interactions. Central to this transformative wave is Microsoft Dynamics 365 AI, which presents a comprehensive array of tools that seamlessly incorporate the extensive potential of AI into routine business activities. This suite enables businesses, regardless of their size, to harness the power of advanced analytics, predictive insights, and intelligent automation, bringing sophistication and efficiency to their operations.

The book will provide a comprehensive exploration of Dynamics 365 AI, from foundational concepts and architecture to specific applications across sales, customer service, marketing, and finance. It delves into implementing generative AI, optimizing operations with Microsoft 365 Copilot, and employing AI-driven strategies for fraud protection. The book concludes with a forward-looking perspective on emerging trends and future developments in business AI solutions.