“Virtual Agent for Customer Service” in the Context of MS Copilot and Microsoft Dynamics

In the contemporary landscape of customer service, the advent of virtual agents, particularly within the ecosystem of MS Copilot and Microsoft Dynamics, is setting a new standard in customer engagement and support. This chapter delves deep into this cutting-edge technology, spotlighting its transformative role when integrated with Microsoft’s renowned business solutions.

At the outset, the chapter presents an in-depth analysis of how virtual agents, powered by MS Copilot, are being implemented for automated customer support. These agents represent a synergy of advanced AI technology with the practicalities of customer service. Their deployment in environments powered by Microsoft Dynamics products is a game-changer. With capabilities honed by machine learning (ML) and natural language processing (NLP), these virtual agents are not just automating routine customer interactions...