Understanding your customer
Each organization can be very different, not just in terms of goals, but also the levels of risk, security, and resilience they are prepared to accept.
To highlight such differences, it is helpful to compare two very different types of company – a well-established, multi-national corporation with thousands of employees around the world, versus a newly formed start-up, with just a handful of staff.
Looking at process differences
A multi-national company will have existing processes and ways of working that have been built up over many years. The IT department will more than likely follow industry patterns such as the Information Technology Infrastructure Library (ITIL), which is itself a framework and set of practices for Information Technology System Management (ITSM), which defines how an organization manages their IT services. In other words, larger companies generally have a set of processes that everyone must follow for managing the companies...
