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Emotional Intelligence for IT Professionals

You're reading from   Emotional Intelligence for IT Professionals The must-have guide for a successful career in IT

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Product type Paperback
Published in Sep 2017
Publisher Packt
ISBN-13 9781787285798
Length 280 pages
Edition 1st Edition
Concepts
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Author (1):
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Emília M. Ludovino Emília M. Ludovino
Author Profile Icon Emília M. Ludovino
Emília M. Ludovino
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Table of Contents (10) Chapters Close

Preface 1. What is Emotional Intelligence? FREE CHAPTER 2. The Neuroscience Behind Emotional Intelligence 3. Core Emotional Intelligence Skills IT Professionals Need 4. How to Build an Emotionally Intelligent IT Organization 5. How to Be an Emotionally Intelligent IT Manager 6. How to Be an Emotionally Intelligent IT Leader 7. How to Hire Emotionally Intelligent IT Professionals 8. Preventing Stressful Situations with Emotional Resilience 9. Bibliography

Social awareness


If you have a good social awareness, you can perceive emotional overtones in an organization, team, or interaction, even when these remain unspoken. You are able to read the play in a meeting, negotiation, or discussion and observe the non-verbal signals people give that indicate how they are feeling. These may include voice tone, facial expression, eye movement, head position, postural changes, speech characteristics, and breathing characteristics. You then have the option to respond in a meaningful and influential way.

What is social awareness?

Social awareness the ability to perceive and understand others' emotions and validate them.

Social awareness is being able to recognize relationships and structures in which you and those around you are operating within your organization or your social networks. Therefore, it is also known as awareness of other's emotions.

Core skills of social awareness

Social awareness comprises the mastery of five core skills:

  • Empathy: The ability...
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