Chapter 5: Designing Automation with End User Considerations
Once automation opportunities have been identified, the next milestone in the automation journey is focused on requirements gathering. During this phase, it is imperative to gather as much context as possible around the end user's requirements and goals for automation to ensure that cognitive automation can achieve the end user's target goals. Understanding the target goals of the use case will determine the future success of applying cognitive automation to an opportunity.
Every automation should be designed with the end user's considerations in mind. Automation that is difficult for the end user to interact with is automation that runs the risk of being unused; thus, in this chapter, we will first focus on gathering the end user's requirements, then move toward setting the target goals of future state automation. Finally, we will dive into how to design a future state automation solution.
In...