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Amazon Connect: Up and Running

You're reading from   Amazon Connect: Up and Running Improve your customer experience by building logical and cost-effective solutions for critical call center systems

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Product type Paperback
Published in Apr 2021
Publisher Packt
ISBN-13 9781800563834
Length 338 pages
Edition 1st Edition
Tools
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Author (1):
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Jeff Armstrong Jeff Armstrong
Author Profile Icon Jeff Armstrong
Jeff Armstrong
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Table of Contents (17) Chapters Close

Preface 1. Section 1: Planning
2. Chapter 1: Benefits of Amazon Connect FREE CHAPTER 3. Chapter 2: Reviewing Stakeholder Objectives 4. Chapter 3: Sketching Your Contact Flows 5. Chapter 4: Connect Costing 6. Section 2: Implementation
7. Chapter 5: Base Connect Implementation 8. Chapter 6: Contact Flow Creation 9. Chapter 7: Creating AI Bots 10. Chapter 8: Interfacing Enterprise Applications 11. Chapter 9: Implementing Callbacks 12. Chapter 10: Implementing Voicemail 13. Chapter 11: Implementing Call Analytics 14. Chapter 12: Implementing Contact Lens 15. Chapter 13: Implementing Chat 16. Other Books You May Enjoy

Lambda costing

Remember that we stated that one of the most significant benefits of Amazon Connect is the ability to interface with third-party applications in Chapter 1, Benefits of Amazon Connect. It is these interfaces that create a rich user experience. How you make these interfaces is through a service from Amazon called Lambda. Lambda allows the execution of snippets of code without the use of a server. This lack of dedicated compute power will enable you to reduce your ongoing operations costs significantly. An issue arises when you want to estimate how much Lambda is going to cost you. With a confidential application, you can estimate how many CPUs you need and how much RAM and then pick an AWS instance accordingly. This sizing, in turn, will allow you to look up the pricing for that instance, and you can easily calculate the monthly expenditure.

When it comes to costing Lambda, three different consumption models need to be calculated:

  • The number of invocations...
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