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Voicebot and Chatbot Design

You're reading from   Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

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Product type Paperback
Published in Sep 2018
Publisher Packt
ISBN-13 9781789139624
Length 296 pages
Edition 1st Edition
Languages
Concepts
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Author (1):
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Rachel Batish Rachel Batish
Author Profile Icon Rachel Batish
Rachel Batish
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Table of Contents (14) Chapters Close

Preface 1. Conversational UI is our Future 2. How Not to Build Your Next Chat and Voicebots FREE CHAPTER 3. Building a Killer Conversational App 4. Designing for Amazon Alexa and Google Home 5. Designing a Facebook Messenger Chatbot 6. Contextual Design – Can We Make a Bot Feel More Human? 7. Building Personalities – Your Bot Can Be a Better Human 8. A View into Vertical-Specific Bots – Financial Institutions 9. Travel and E-Commerce Bots – Use Cases and Implementation 10. Conversational Design Project – A Step-By-Step Guide 11. Summary Other Book You May Enjoy Index

Contextual conversations or contextual design?


To understand how we build contextual conversations, we should start with some dictionary definitions. Let's begin with the definition of the word "conversation" (which we have already dealt with in previous chapters) and then look at the word "context" versus "contextual":

Conversation: Is an interactive communication between two or more people. The development of conversational skills and etiquette is an important part of socialization. The development of conversational skills in a new language is a frequent focus of language teaching and learning

(https://en.wikipedia.org/wiki/Conversation).

Context: The circumstances that form the setting for an event, statement, or idea, and in terms of which it can be fully understood (Oxford Dictionaries).

In context: Considered together with the surrounding words or circumstances (Oxford Dictionaries).

Out of context: Without the surrounding words or circumstances and so not fully understandable...

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