You're reading from The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

Product type Paperback

Published in Nov 2022

Publisher Packt

ISBN-13 9781801813426

Length 232 pages

Edition 1st Edition

Tools

Salesforce

Concepts

Business Process Management

Author (1):

Srini Munagavalasa

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Table of Contents (21) Chapters

Preface

1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog

2. Chapter 1: Identifying Requirements FREE CHAPTER

3. Chapter 2: Elicitation and Document Requirements

4. Chapter 3: Prioritizing Requirements

5. Chapter 4: Process Flows – “As-Is” versus “To-Be”

6. Chapter 5: Business Requirements Document

7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots

8. Chapter 6: Solution Design and Functional Document

9. Chapter 7: Demonstrate Functionality Using Prototypes

10. Chapter 8: Exploring Conference Room Pilots

11. Chapter 9: Technical and Quality Testing

12. Chapter 10: Requirements Traceability Matrix

13. Part 3: End User Testing, Communication, Training, and Support

14. Chapter 11: User Acceptance Testing

15. Chapter 12: Communication and Knowledge Management

16. Chapter 13: End User Training

17. Chapter 14: Post Go-Live Support / User Forums

18. Assessments

19. Index

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Benefits of production support

Now, let’s look at some benefits that we can get from productive production support and user forums. The user forum is where we collaborate and share knowledge with business users and aids us in making production support more effective:

Users stay current and understand the best way to use the system and accomplish their work.
User forums provide a continuous communication channel between end users, SPOCs, and the production support teams.
Keep everything transparent as the issues are understood and resolved based on the published SLAs.
Users can discuss the pain point and get their requests prioritized collectively.
Identifying SPOCs from each business unit helps team members from that business unit approach and get guidance from SPOCs, which will be more productive and effective.
Engaging and working with business stakeholders helps keep the data clean. Good quality data helps the team with effective reporting and...