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The Professional ScrumMaster's Handbook

You're reading from   The Professional ScrumMaster's Handbook A collection of tips, tricks, and war stories to help the professional ScrumMaster break the chains of traditional organization and management

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Product type Paperback
Published in Apr 2013
Publisher Packt
ISBN-13 9781849688024
Length 336 pages
Edition 1st Edition
Concepts
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Author (1):
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Stacia Viscardi Stacia Viscardi
Author Profile Icon Stacia Viscardi
Stacia Viscardi
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Table of Contents (22) Chapters Close

The Professional ScrumMaster's Handbook
Credits
Foreword
About the Author
Acknowledgment
About the Reviewers
www.PacktPub.com
Preface
1. Scrum – A Brief Review of the Basics (and a Few Interesting Tidbits) 2. Release Planning – Tuning Product Development FREE CHAPTER 3. Sprint Planning – Fine-tune the Sprint Commitment 4. Sprint! Visible, Collaborative, and Meaningful Work 5. The End? Improving Product and Process One Bite at a Time 6. The Criticality of Real-time Information 7. Scrum Values Expose Fear, Dysfunction, and Waste 8. Everyday Leadership for the ScrumMaster and Team 9. Shaping the Agile Organization 10. Scrum – Large and Small 11. Scrum and the Future The ScrumMaster's Responsibilities ScrumMaster's Workshop Index

Index

A

  • action items
    • prioritizing / Prioritize and assign action items
    • assigning / Prioritize and assign action items
  • actual velocity / Team velocity chart
  • Adkins, Lyssa
    • URL / Recommended reading
  • agenda / Scratchpad, script, and agenda
  • Agile
    • about / Will Agile cause a ripple, or a tsunami?
  • Agile, culture change
    • multi-faceted approach, need for / Culture change requires a multi-faceted approach
    • need for / Illustrating the need for and direction of change
    • pre-agility survey / Pre-agility survey
    • waste score / Waste score
    • roles matrix / The Agile organization chart and roles matrix
    • Agile organization chart / The Agile organization chart and roles matrix
    • Agile organization, traditional roles / Traditional roles in an Agile organization
    • Agile mind-set, scaling / Scaling an Agile mind-set
  • Agile Acceptance / Prepare for change aches and pains
  • Agile Manifesto
    • about / A leaner Agile Manifesto
  • Agile method
    • about / A brief history
  • Agile organization
    • Scrum values / How does your organization measure up to the Scrum values?, What if the Scrum values score is low?
    • traditional roles / Traditional roles in an Agile organization
    • shaping / Chapter 9: Shaping the Agile Organization
  • Agile organization chart / The Agile organization chart and roles matrix
  • agreeableness, five big factors / Factor 4 – Agreeableness
  • Alhazen
    • URL / A brief history
  • anyone task / Anyone tasks, expert tasks, and pairing
  • appreciations / Choose to be happy, focus on the positive
  • Atari / Complex adaptive systems
  • ATDD / What blocks me from being able to do my work?

B

  • barstool
    • about / The empirical process control barstool
  • big scrum
    • about / When Scrum gets big—dysfunction or constraint?
  • Bossy Betty / Bossy Betty
  • broadcasts / Getting the message
  • Brooks, Fred / Recommended reading
  • Bruce M. Tharp
    • URL / A corporate culture and its impact on teamwork
  • Bruce Tuckmans model
    • URL / Recommended reading

C

  • calendars / It helps to see time
  • capacity planning worksheet / Understanding capacity
  • Carl / Clammed Up Carl
  • Carolyn Snyder
    • website, URL / Recommended reading
  • commitment, Scrum values
    • about / Scrum value #2 – Commitment
    • Expert-to-Task (ETT model) / Expert-to-Task or ETT model of human resource allocation
    • Team-to-Backlog (TTB model) / Team-to-Backlog or the TTB model of human team allocation
    • issues / What do we do about commitment issues?
  • communication
    • about / Getting the message
    • Face-to-face / Getting the message
    • broadcasts / Getting the message
    • reports / Getting the message
  • conscientiousness, five big factors / Factor 2 – Conscientiousness
  • continuous flow frameworks
    • sprint reviews for / Sprint reviews for continuous flow frameworks
  • corporate culture
    • about / A corporate culture and its impact on teamwork
    • team, assumptions about management / Team assumptions about management
    • empowerment, fear / Fear of empowerment
  • courage, Scrum values
    • about / Scrum value #1 – Courage
  • creative culture
    • about / The creative culture
  • customer collaboration
    • via prioritized product backlog / Customer collaboration via prioritized product backlog

D

  • daily scrum
    • meeting / Daily scrum meeting, The misunderstood daily scrum meeting
    • meeting, questions / Three questions, What did I do since yesterday's meeting?, What blocks me from being able to do my work?, Do we have to meet every day?
    • meeting, permission for attending / Who's allowed to attend the daily scrum?
    / Through the Scrum microscope
  • done
    • defining / Definition of Done, Definition of Done

E

  • epics / Help the product owner prepare for sprint planning
  • Estimatable / High-octane stories
  • estimated velocity / Team velocity chart
  • Evan Robinson
    • URL / Understanding capacity
  • everyday leadership
    • about / Everyday leadership
  • Expert-to-Task (ETT model) / Expert-to-Task or ETT model of human resource allocation
  • expert tasks / Anyone tasks, expert tasks, and pairing
  • extroversion, five big factors / Factor 3 – Extroversion, are you an innie or an outie?

F

  • Face-to-face / Getting the message
  • five big factors
    • openness / Factor 1 – Openness
    • conscientiousness / Factor 2 – Conscientiousness
    • extroversion / Factor 3 – Extroversion, are you an innie or an outie?
    • agreeableness / Factor 4 – Agreeableness
    • neuroticism / Factor 5 – Neuroticism
  • Five Factor Model (FFM) / Individual influences to the work of the sprint
  • five personality test
    • URL / Factor 5 – Neuroticism
  • focus, Scrum values
    • about / Scrum value #4 – Focus, Lack of focus and personal control = missed commitments
  • foie gras / Challenge 1: Fearful ScrumMasters
  • Food and Drug Administration (FDA) / Dysfunctions or true constraints?

G

  • Gantt chart
    • in agile project / A Gantt chart in an Agile project
  • Gut method / Agenda

H

  • Henrik Kniberg
    • URL / Challenge 2: Late integration

I

  • IKIWISI (I know it when I see it) / Possible outcomes of a sprint review
  • impediments backlog (IBL) / Chapter 4: Sprint! Valuable, Collaborative, and Meaningful Work
  • Independent / High-octane stories
  • INTJ / First, what kind of personality do you have?
  • Intrapreneur's Ten Commandments
    • about / The CEO of Me
  • intrapreneurs / Redefining the role of the organization
  • INVEST
    • about / Agenda, High-octane stories

J

  • Jeff Anderson's post
    • URL / Waste score
  • Jeff Sutherland
    • blog, URL / Frequent, multi-perspective feedback
  • Jeff Sutherland's Scrum Handbook
    • URL / Recommended reading

K

  • Kanban
    • URL / Recommended reading
  • Kanban board
    • about / Estimating work
  • KSSSHK (Ken Schwaber Scrum School of Hard Knocks) / Challenge 1: Fearful ScrumMasters

L

  • Ladas, Corey
    • URL / Recommended reading
  • large Scrum
    • about / More tips for large Scrums
  • leader
    • portrait / Portrait of a leader
    • features / Selfless, confident, and accountable
    • feedback, receiving / Open to feedback
    • trust, building / Builds trust
    • Theory X / Leads with Theory Y
    • Theory Y / Leads with Theory Y
    • honesty, with team / Honest
  • leadership frameworks
    • URL / Recommended reading
  • LEAN meeting / Prior to the sprint review
  • Legacy Scrum
    • about / Sprint planning basics
  • lines of code (LOC) / Challenge 4: Big picture metrics

M

  • Martin Fowler
    • URL / Challenge 9: Distributed teams
  • Myers-Briggs
    • URL / Recommended reading

N

  • Negotiable / High-octane stories
  • neuroticism, five big factors / Factor 5 – Neuroticism
  • New Product Blog item / Prioritization can be useful for other things
  • Nintendo Entertainment System (NES) / Complex adaptive systems
  • norming phase / What's 'Norm'al for one team is not for another

O

  • Objectives and Key Results (OKR) / Person has a say in it
  • obstacle
    • removal / Waste and obstacle removal
  • Officer Sophie / Officer Sophie
  • openness, five big factors / Factor 1 – Openness
  • openness, Scrum values
    • about / Scrum value #3 – Openness, Secrecy and what to do about it, Openness exposes truth about capacity and demand, Openness exposes a need for slowing down in order to eventually speed up
  • organization
    • role, defining / Redefining the role of the organization
    • teams, self managing / Self-managing teams – the inmates run the asylum!
    • career paths / Career paths
    • true visibility / True visibility
    • capacity / Capacity, not projects
    • innovations, space for / How modern organizations make space for innovation

P

  • personality
    • traits / First, what kind of personality do you have?
    • self-awareness / Learn to look into your reflection
  • physical
    • taskboards / When physical taskboards and conversations aren't enough
  • physical space / Physical space
  • Plan-Do-Check-Act (PDCA) / A brief history
  • planned velocity / Team velocity chart
  • Prezi
    • URL / Give a visual
  • product
    • inspecting / Sprint review – inspecting and adapting the product
    • adapting / Sprint review – inspecting and adapting the product
    • reviews / Regular product reviews or demos
    • demos / Regular product reviews or demos
  • product backlog / The product backlog
    • about / Start at the beginning – product backlog
    • on user / Focus product backlogs on users and values
    • on value / Focus product backlogs on users and values
    • team, early engagement / Engage the team early
    • project portfolio backlog, example / Prioritization can be useful for other things
  • product backlog items (PBIs) / Focus product backlogs on users and values
  • product owner
    • about / Scrum roles, Product owner
    • contacting to / Help the product owner prepare for sprint planning
    • acceptance / Product owner acceptance
    • need for / Product owner acceptance
  • project Grand Poobah
    • about / A real need for a project Grand Poobah
  • project management office (PMO) / The Agile organization chart and roles matrix

R

  • Real-Time Information / Chapter 6: The Criticality of Real-time Information
  • REAL action items / Make REAL action items
  • release planning / Release planning (optional)
    • about / Release planning – when will you set your features free?, Chapter 2: Release Planning – Tuning Product Development
    • and releases timing / Timing of releases and release planning
    • buffers, making visible / Make buffers visible
    • event, conducting / How to conduct a release planning event?, Do your homework!
    • meeting, facilitating / Facilitating the release planning meeting
    • participants / Participants
    • agenda / Agenda
    • Gut method / Agenda
    • Independent, Negotiable, Valuable, Estimatable, Small, and Testable (INVEST) / Agenda
    • physical space / The physical space
    • output / Release planning output
    • summary / Release planning summary
  • reports / Getting the message
    • creating / Create and distribute reports
    • distributing / Create and distribute reports
  • research and development
    • about / The creative culture
  • respect, Scrum values
    • about / Scrum value #5 – Respect, Power, position, and control and what to do about it
  • retrospective
    • techniques / Some different retrospective techniques
    • future, visualizing / Visualize the future
    • team cave art / Team cave art
    • yoga/meditation / Retrospective yoga/meditation
    • and review / Why should we care about reviews and retrospectives?
  • Rework Bin / Challenge 2: Late integration
  • roles matrix / The Agile organization chart and roles matrix

S

  • scenery
    • changing / Change the scenery
  • scratchpad / Scratchpad, script, and agenda
  • script / Scratchpad, script, and agenda
  • Scrum
    • about / The underlying concepts of Scrum, Sprint planning basics, Chapter 1: Scrum – A Brief Review of the Basics (and a Few Interesting Tidbits)
    • core values / Scrum core values
    • roles / Scrum roles
    • team / Scrum team, Small Scrum, Big programs, small Scrum
    • product owner / Product owner
    • artifacts / Scrum artifacts
    • elements, checklist / Is your team ready for Scrum?
    • team, working / How the Scrum team should work
    • microscope / Through the Scrum microscope
    • values / The five core values of Scrum, Chapter 7: Scrum Values Expose Fear, Dysfunction, and Waste
    • values, of organization / How does your organization measure up to the Scrum values?
    • values, low scoring / What if the Scrum values score is low?
    • avoiding / Avoiding Scrum as a panacea
    • challenges / When Scrum gets big—dysfunction or constraint?, Challenge 2: Late integration, Challenge 3: Communication across multiple teams, Challenge 4: Big picture metrics, Employee morale, Challenge 5: Not done – the root of all evil, Challenge 6: Too few product owners, Challenge 7: Scaling too much, too fast, Challenge 8: Wrong team structure, Challenge 9: Distributed teams
    • small / Chapter 10: Scrum – Large and Small
    • large / Chapter 10: Scrum – Large and Small
  • SCRUM
    • about / SCRUM is not an acronym for Serious Crud Required by Upper Management
  • Scrum, roles
    • Scrum team / Scrum roles
    • product owner / Scrum roles
    • ScrumMaster / Scrum roles
  • Scrum, values
    • about / The five core values of Scrum
    • courage / Scrum value #1 – Courage
    • commitment / Scrum value #2 – Commitment
    • openness / Scrum value #3 – Openness, Secrecy and what to do about it, Openness exposes truth about capacity and demand, Openness exposes a need for slowing down in order to eventually speed up
    • focus / Scrum value #4 – Focus
    • respect / Scrum value #5 – Respect, Power, position, and control and what to do about it
  • Scrum-ban write-up
    • URL / Recommended reading
  • Scrum artifacts
    • product backlog / The product backlog
    • sprint backlog and burn down / The sprint backlog, Sprint burndown
  • Scrumban system / Big programs, small Scrum
  • Scrum framework
    • about / Brief review of the Scrum framework
    • sprint backlog / Sprint planning
    • daily scrum, meeting / Daily scrum meeting
    • sprint review, meeting / Sprint review meeting
    • sprint, retrospective / Sprint retrospective
    • release planning / Release planning (optional)
  • ScrumMaster
    • about / ScrumMaster, Sprint planning basics, Employees feel like headcount
    • features / How to become a better ScrumMaster
    • empowerment / Empower yourself and others!
    • desired state, visualizing / Help others visualize the desired state
    • influencing others / Influence others
    • role / The ScrumMaster's role
    • core knowledge / Core knowledge
    • responsibilities / Responsibilities
    • sprint, running / Running the sprint
    • product owner, assisting / Assisting the product owner
    • high-performing scrum team, creating / Creating a high-performing Scrum team
    • progress visibility, creating / Making progress visible
    • core values, supporting / Supporting and living the Scrum core values
    • educating others / Educating others
    • personal skills and characteristics, improving / Improving personal skills and characteristics
  • ScrumMaster, characteristics
    • about / Other ScrumMaster characteristics
    • procrastinator or proactive / Procrastinator or proactive
    • teacher / Teacher
    • student / Student
    • scrum buddy / Scrum buddy
    • journal/walk up a hill / Journal/walk up a hill
  • ScrumMaster, communication style
    • loud or quiet / Loud or quiet?
    • direct versus passive / Direct versus passive
    • Switzerland or Supreme Court judge / Switzerland or Supreme Court judge
  • ScrumMaster, Persona
    • Techie Taj / Techie Taj
    • Bossy Betty / Bossy Betty
    • Carl / Clammed Up Carl
    • Thundering Thea / Thundering Thea
    • Officer Sophie / Officer Sophie
  • ScrumMasters
    • about / We are all ScrumMasters
  • Scrum microscope
    • about / Through the Scrum microscope
    • Level 1x magnification / 1x magnification – product vision/initiatives
    • Level 2x magnification / 2x magnification – the product roadmap
    • Level 4x magnification / 4x magnification – the release plan
    • Level 8x magnification / 8x magnification – the product backlog
    • Level 16x magnification / 16x magnification – the sprint
    • Level 32x magnification / 32x magnification – tasks, daily scrums, and other information
    • Level 64x magnification / 64x magnification – read all about it, in the team room!
    • summary / Scrum microscope summary
  • Scrum team / Scrum roles
  • Scrum village / It takes a village – communicating during the sprint
  • Scrum website
    • URL / Complex adaptive systems
  • self-actualizing
    • about / Self-actualizing individuals create an Agile organization
    • common traits, by Maslow / Self-actualizing individuals create an Agile organization
    • motivating / Goals and metrics that motivate self-actualizing
    • motivating, reasons finding / Understanding what demotivates
    • measurements, standardizing / Standardizing measurements
    • multi-perspective feedback / Frequent, multi-perspective feedback
    • CEO scorecard / CEO scorecard
  • Small / High-octane stories
  • small scrum
    • about / Small Scrum, Big programs, small Scrum
  • sprint
    • retrospective / Sprint retrospective, Sprint retrospective – inspecting and adapting processes and teamwork
    • definiton of done / Part I – the What and the Why
    • working in / Working in a sprint
    • about / Beware of the old mind-set creeping into the new paradigm
    • product backlog item / Look ahead at the next sprint's product backlog items
    • goals / Sprint goals
    • reviews / Sprint reviews
    • backlogs / Sprint backlogs
    • burndown chart / Sprint burndown chart
  • sprint backlog / Sprint planning
  • sprint buffering / Sprint buffering
  • sprint events / Recall sprint events
  • sprint planning
    • about / Sprint planning basics, Chapter 3: Sprint Planning – Fine-tune the Sprint Commitment
    • meetings / Sprint planning basics
    • preparing for / Preparing for sprint planning
    • sample checklist / Sample sprint planning checklist
    • improving / Improving sprint planning
  • sprint planning meeting
    • High-octane stories / High-octane stories
    • product owner, preparing for / Help the product owner prepare for sprint planning
    • physical space / Physical space
    • visualizing / Visualize the meeting
    • scratchpad / Scratchpad, script, and agenda
    • script / Scratchpad, script, and agenda
    • agenda / Scratchpad, script, and agenda
  • sprint planning meeting, running
    • about / Running the sprint planning meeting
    • What and Why / Part I – the What and the Why
    • stories, types / Different types of stories
    • How / Part II – the How
    • capacity planning worksheet / Understanding capacity
    • sprint tasks, identifying / Talk first, then identify sprint tasks
    • expert tasks / Anyone tasks, expert tasks, and pairing
    • anyone task / Anyone tasks, expert tasks, and pairing
    • sprint buffering / Sprint buffering
    • calendars / It helps to see time
    • team members interaction / Team members should talk with each other
    • committing / Commit!
  • sprint retrospective / Sprint retrospective
  • sprint review
    • meeting / Sprint review meeting
    • prior to / Prior to the sprint review
    • about / During the sprint review
    • context, setting / Set the context
    • visual, giving / Give a visual
    • stories, keeping straight / Keep your stories straight
    • outcomes / Possible outcomes of a sprint review
    • for continuous flow frameworks / Sprint reviews for continuous flow frameworks
    • time for collaboration and trust / Sprint review – a time for collaboration and trust
  • Stacey Matrix / Complex adaptive systems
  • Stacia Viscardi's Scrum website
    • URL / Recommended reading
  • stakeholders
    • about / Invite stakeholders to sprint reviews
  • state of evolution / Prepare for change aches and pains

T

  • Team-to-Backlog (TTB model) / Team-to-Backlog or the TTB model of human team allocation
  • Techie Taj / Techie Taj
  • Testable / High-octane stories
  • Theory X / Leads with Theory Y
  • Theory Y / Leads with Theory Y
  • thimblerig
    • about / Scrum stops the resource shell game
  • Thundering Thea / Thundering Thea
  • Time to Market (TTM) / Challenge 4: Big picture metrics
  • Toyota Production System (TPS)
    • about / Agile DNA

U

  • user stories / Help the product owner prepare for sprint planning
  • UXPins
    • URL / Engage the team early

V

  • Valuable / High-octane stories
  • vanity and ego
    • differences, URL / Recommended reading
  • VARK / The misunderstood daily scrum meeting
  • velocity / Team velocity chart
  • VPN / What blocks me from being able to do my work?

W

  • waste
    • removal / Waste and obstacle removal
  • waterfall model
    • about / Beware of the old mind-set creeping into the new paradigm
  • Weight Watchers
    • about / Sprint planning basics
  • work
    • estimating / Estimating work
  • work breakdown structures (WBS) / Bossy Betty

X

  • 1x magnification
    • about / 1x magnification – product vision/initiatives
  • 2x magnification
    • about / 2x magnification – the product roadmap
  • 4x magnification
    • about / 4x magnification – the release plan
    • burndown baseline / Release the burndown baseline
    • baseline, with updates / Baseline with updates
    • team velocity chart / Team velocity chart
    • Gantt chart, in agile project / A Gantt chart in an Agile project
  • 8x magnification
    • about / 8x magnification – the product backlog
    • user, requisites / What does your user want?
  • 16x magnification
    • about / 16x magnification – the sprint
    • user stories, in sprint planning / User stories in sprint planning
    • acceptance criteria / Acceptance criteria
  • 32x magnification
    • about / 32x magnification – tasks, daily scrums, and other information
    • daily broadcasts / Daily broadcasts
    • daily scrums / Daily scrums
    • sprint backlogs / Sprint backlogs
    • sprint burndown chart / Sprint burndown chart
    • burns / What burns down can also burn up
  • 64x magnification
    • about / 64x magnification – read all about it, in the team room!
  • Xavier Quesada Allue's Visual Management Blog
    • URL / Recommended reading
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