Chapter 8. Everyday Leadership for the ScrumMaster and Team

A couple was traveling on a long flight with their 14-week-old twins. At home before the flight, knowing that some passengers react negatively to crying babies, the couple wrote a little letter asking forgiveness from the babies' point of view and made a few dozen copies. They attached each copy of the letter to a bag of candy and handed one out to every passenger on the flight. The couple even brought enough earplugs for all passengers in case the babies decided to cry. This couple was thoughtful enough to consider those around them, preemptively identifying the potential negative reactions of the other passengers and creatively coming up with a way to soften the harshness of reaction to crying and wailing. Writing this note, as if it came from the babies, was also a great way of personalizing the situation, creating an image of little babies who just want to be nice to you. I found this story to be a great example of everyday...