Automating toil
There are numerous repetitive, heavily repeated tasks in the operations of a business – wouldn’t it be nice if some or all of these tasks could be automated somehow so that a human could go do something more creative or more valuable with their time?
Sources of toil
Automating toil is an easily understandable concept and a major source of business value that can be delivered by the ServiceNow platform. While there are countless areas of work that can qualify as toil, given the areas of focus of ServiceNow, the following are several major relevant areas to focus on.
Creating, assigning, and managing tasks
As boring as it sounds, one of the most basic, time-consuming acts of toil is simply the management of tasks and to-dos, including the creation of them, the assignment of them, and keeping track of a list of them so that nothing is missed.
The management of a large queue of tasks can be tedious and error-prone if performed quickly, and when...
