Summary

In this chapter, we’ve covered the major types of user interfaces in ServiceNow and addressed portals, workspaces, and the supporting AI technologies that make these experiences more relevant and intelligent. Throughout the book, we’ve aimed to create a useful store of information that applies across releases but in this chapter, we’ve had to get into the details of an important shift in the ServiceNow UI that makes some of the advice necessarily specific to the version available as of the time of writing this book., By explaining the motivations and technologies involved, you will now have the tools to make similar decisions well into the future as well.

With this chapter, we also conclude the final section of this book in which we’ve looked at how to drive innovation on Now Platform and to create efficient, intelligent experiences for end users and agents alike.

With the foundation you’ve gained in this book, we hope you’ll...