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ServiceNow: Building Powerful Workflows

You're reading from   ServiceNow: Building Powerful Workflows Automating IT Service Management

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Product type Course
Published in Aug 2017
Publisher Packt
ISBN-13 9781788628730
Length 1330 pages
Edition 1st Edition
Languages
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Authors (3):
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Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
Martin Wood Martin Wood
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Martin Wood
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (39) Chapters Close

Title Page
Credits
Preface
1. Module 1 FREE CHAPTER 2. The Interface 3. Lists and Forms 4. UI Customization 5. Understanding Data and Relationships 6. Tasks and Workflows 7. UI and Data Policies 8. User Administration and Security 9. Introduction to Scripting 10. The Server-side Glide API 11. The Client-side Glide API 12. Server-side Scripting 13. Client-side Scripting 14. Debugging 15. Pro Tips 16. Module 2 17. Getting Started with Service-Now 18. Performing Core Configuration and Management Tasks 19. Building Data-Driven Application 20. Configuring Alerts and Notifications 21. Building and Configuring Reports 22. Creating and Configuring Workflow Activities 23. Auditing and Diagnosing Service-Now 24. Module 3 25. ServiceNow Foundations 26. Developing Custom Applications 27. Server-Side Control 28. Client-Side Interaction 29. Getting Things Done with Tasks 30. Events, Notifications, and Reporting 31. Exchanging Data – Import Sets, Web Services, and other Integrations 32. Securing Applications and Data 33. Diagnosing ServiceNow – Knowing What Is Going On 34. Packaging with Applications, Update Sets, and Upgrades 35. Making ServiceNow Beautiful with Service Portal and Custom Interfaces 36. Bibliography

Chapter 10. The Server-side Glide API

In 2003, CEO Fred Luddy started a company called GlideSoft, which specialized in IT Service Management applications. Three years later, the company changed its name to ServiceNow, but the Glide name stuck for the API!

The Glide API is available on both the server and the client (though only a subset of the API is available on the client), and it consists largely of several classes about which we'll learn in this chapter; several of which are:

  • Server-side Glide classes:
    • GlideRecord
    • GlideAggregate
    • GlideElement
    • GlideDate and GlideDateTime
    • GlideSession
    • GlideSystem
  • Client-side Glide classes:
    • GlideRecord
    • GlideAjax
    • GlideForm
    • GlideList2
    • GlideMenu
    • GlideUser

Each class in the Glide API may consist of methods (executable functions within the class), and properties (variables stored within the class, which may be set on initialization of a new instance of the class).

Note

This chapter largely consists of API documentation. We recommend that you read through it once, and then dog...

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