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SAP HANA Cookbook
SAP HANA Cookbook

SAP HANA Cookbook: Your all-inclusive guide to understanding SAP HANA with practical recipes with over 50 recipes

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SAP HANA Cookbook

Chapter 1. SAP HANA Studio – Look and Feel

In this chapter, we will cover:

  • Understanding about SAP HANA Studio
  • Switching between different views – perspectives
  • Navigating SAP HANA Studio – the Navigator Pane
  • Administering SAP HANA Studio – the Administration Console perspective
  • Modeling SAP HANA Studio – the Modeler perspective

Introduction

This chapter discusses SAP HANA Studio. It covers the technology used in developing the SAP HANA Studio interface, how to navigate the different options available, the operations supported, and so on.

Understanding SAP HANA Studio

This recipe introduces you to why and where SAP HANA Studio is used. We will also look at how SAP HANA Studio has been developed and the technologies used behind its development.

How it works…

SAP HANA Studio runs on the Eclipse platform and is both the central development environment and the main administration tool for SAP HANA. SAP HANA Studio is used by administrators to administer activities, such as to start and stop services, monitor the system, configure system settings, and manage users and authorizations. SAP HANA Studio interacts with the servers of the SAP HANA database by using SQL. Developers use SAP HANA Studio for content creation such as information views and stored procedures. These development objects are stored in the SAP HANA repository. SAP HANA Studio is developed in the Java language and is based on the Eclipse platform.

SAP HANA Studio is the interface between the HANA database and the reporting layer or the HANA database and the presentation layer. It is the area where we design our models (for example, data models—3NF, 5NF, dimension models—based on star schema where we have facts, dimensions, and so on). SAP HANA Studio is a collection of applications for the SAP HANA appliance software. It enables developers, modelers, or technical users to work on development activities of the SAP HANA database. These activities include creating/managing user authorizations and building models, which can be creating new or editing existing models of data in the SAP HANA database. SAP HANA Studio is a client environment which can be used to access the SAP HANA database. The database can be located in the same environment or at a remote location.

There's more…

Platforms supported

SAP HANA Studio runs on the Eclipse platform Version 3.6. SAP HANA Studio can be used on the following platforms:

  • Microsoft Windows x32 and x64 versions of XP, Vista, and Windows 7
  • 64-bit versions of the Linux platform such as SUSE and Ubuntu
  • For Mac OS X, SAP HANA Studio (Version 1.00.60) is available for download

System requirements

Java JRE 1.6 or 1.7 must be installed to run SAP HANA Studio. The path variable parameters have to be set for JRE. The correct Java variant installation has to be selected accordingly, 32 bit or 64 bit.

Installation paths

An installation path has to be defined while installing, otherwise default values will be applied, as shown:

  • Microsoft Windows 32 bit (x86): C:\Program Files (x86)\sap\hdbstudio
  • Linux 64 bit (x86): /usr/sap/hdbstudio
  • Microsoft Windows 32 bit: C:\Program Files\sap\hdbstudio
  • Microsoft Windows 64 bit: C:\Program Files\sap\hdbstudio

Switching between different views – perspectives

We use the same IDE, SAP HANA Studio, for different activities, such as modeling, administration, and transports. The corresponding perspective has to be set to perform these respective activities. This recipe explains in detail about the perspectives available.

Getting ready

SAP HANA Studio presents its various tools in the form of perspectives.

A perspective contains specific task- or resource-related functions. It determines which views and editors are available and controls what appears in certain menus and toolbars for the developers, modelers, or technical users to leverage based on the requirements.

Database administration and monitoring features are contained primarily within the Administration Console perspective. There are other perspectives as well, which include Modeler, SAP HANA Development, Debug, and Lifecycle Management, as shown in the following screenshot:

Getting ready

How it works…

There are several key Eclipse perspectives that you will use while developing; however, these are the major ones that are used predominantly:

  • Modeler: The Modeler perspective is used to define information models and to create various types of views and analytical privileges to create models. It allows users to create new or modify existing models of data. Modelers can create different types of models (for example, attribute views, analytic views, and calculation views) depending on the data, which can be transaction data, master data, or any dimensional or other data. All databases are listed in the Navigator Pane of the studio.
  • SAP HANA Development: This perspective consists of new tools specifically created for SAP HANA XS (Extended Application Services). These tools help in writing the server-side JavaScript code. This perspective is used to create development objects that access or update models. There are native and non-native applications that are supported, such as JScript, HTML5, Java, and .Net.
  • Debug: This perspective is used for debugging purposes, such as server-side JavaScript or SQLScript.
  • Administration Console: This perspective is used to monitor the system and change settings. This perspective allows administrators to administer and monitor the SAP HANA database instances. It also includes the database status information. Administrators can check the overview of the system, servers, running services, diagnose logfiles, monitor log size, volume size, system performance, multiple alerts, and so on. They can also create users and roles and can assign privileges to roles.
  • Lifecycle Management: This perspective is used for future releases and upgrades. It helps in providing automated updates for SAP HANA using SAP Software Update Manager.

How to do it…

From the Window menu, select Open Perspective and change the perspective accordingly. At the bottom of the menu, we can see the Other option, from where we can access other perspectives as well, as shown in the following screenshot:

How to do it…

In the top-right corner of SAP HANA Studio, we have an option to open the available perspectives and change them.

By clicking on the How to do it… icon, we can navigate between perspectives.

There's more…

The previously mentioned perspectives are the most frequently used. Other than these, we have another perspective, which is the PlanViz perspective. This perspective is used when we use the visualize plan for an SQL code.

See also

  • The Plugin perspective
  • The Resource perspective
  • The JavaScript perspective
  • The Team Synchronizing perspective

Navigating SAP HANA Studio – the Navigator Pane

When we log on to SAP HANA Studio, this is the place through which we can access all the objects—schemas, tables, procedures, information views, and so on. We can see this pane on the left side of the studio. This recipe discusses the different actions that can be performed from the Navigator Pane.

Getting ready

SAP HANA Studio is client software deployed on local machines which is used to connect to the SAP HANA server (database). For this, we have to add the system with all the details in the Navigator Pane. It is this pane that we will be navigating to access objects in the database and achieve tasks, as shown in the following screenshot:

Getting ready

At first look, the pane looks empty as we don't have any systems added. Once we add systems, we can browse through all the content. We can connect to multiple HANA databases from a single studio. Let us say that, a company has multiple HANA servers across the landscape—Development, Quality, and Production. Individual entries have to be added for each system and connected to the same.

The options in the Navigator Pane depend on the opened perspective. When we are in the Modeler perspective, we will see only the available systems and the objects. The content differs with the SAP HANA Development perspective or Debug perspective. This can be seen in the following screenshot:

Getting ready

How it works…

There are other options in the top portion of the Navigator Pane to monitor system health, administration, the SQL console, and so on. We will look at all the available options in detail.

System Monitor

We can monitor the system using the System Monitor option. When we click on this button, details of all the available systems will be displayed. By default, information available in the memory, used memory, and so on will be displayed system wise. These results can be configured with what data needs to be displayed on the monitor screen. We can further drill down to the administration mode from this menu. Just a double-click on the system will take us to the administration section of that system, as shown in the following screenshot:

System Monitor

Administration

The Administration option helps us with the administration of a particular system. More details on this option will be covered in the Administering SAP HANA – the Administration Console perspective recipe of this chapter.

As we deal with the administration of the system, this completely depends on the roles and authorizations we possess in the system.

SQL Console

The SQL Console option opens up an SQL console, where we can write the SQL code for different purposes. We usually write the SQL code for DDL/DML/TCL operations, such as creating/altering a table, inserting/updating/previewing/deleting data contents of a table, or committing updates. The code written in this is reusable. We can save the code as a file on our local PC and use the same code in the future.

The SQL code will be executed based on the roles/authorizations we have on a system. We should have authorization to execute SQL on a schema; otherwise, the execution fails with an invalid authorization issue. The SQL Console window is as shown in the following screenshot:

SQL Console

The level we select while opening the SQL console is very important. As shown in the preceding screenshot, we can see the name of the schema for which the SQL console has been opened. Text in the header section of the SQL console will be in the following format:

SYSTEM_NAME (USER_NAME) HOST_NAME (Current Schema: SCHEMA_NAME)

Let's have a look at each of the fields:

  • SYSTEM_NAME: This represents the system which has been selected for opening SQL Console. The length of the system name will be three characters.
  • USER_NAME: This tells us the username with which we have logged in to the system and are working with in SQL Console.
  • HOST_NAME: This shows the details of the host to which we are connected. The same host details can be seen from the properties of the system.
  • SCHEMA_NAME: This gives us the name of the schema which has been selected while opening the SQL Console window. If SQL Console has been opened while selecting the system, we don't see this in the header section. From the preceding screenshot, we can see that when SQL Console is opened from the system level, no schema details are displayed. The same happens when we select a schema and open SQL Console; we can see the schema on which SQL Console is working.

The important thing here is that when we execute any SQL command without giving a schema name, it works on the schema which we have selected. When tables/views are created without giving the schema name, these will go and sit in the schema. There is no restriction on fetching data from any schema; we can run SQL on any schema to retrieve data.

Find Table

The Find Table option helps us in searching for a table in the system. This icon will be active only when we select a catalog folder in the system, as tables will be located in the catalog section. Even though a schema is selected to find a table, the search will be executed on the entire system. All the tables with the given search string will be returned. We can also select to include column names in the search. In this case, results will consist of the column names as well. The minimum length of the search string is two characters.

Find System

The Find System option can be used to search systems. The name of the system will be stored in the following format:

SYSTEM_NAME HOST_NAME (USER_NAME)

A search will be executed soon after giving a single character. A search string can be a part of the system name, host name, or a username. All values that match will be displayed. There are two more options, Open Administration and Open SQL Console, at the bottom of the search window, as shown in the following screenshot. If these are checked, it automatically opens the corresponding windows—Administration/SQL Console.

Find System

Link with Editor

The Link with Editor option links the objects opened with the navigation pane. When this option is enabled and an object is selected, the corresponding object in the navigation pane will be highlighted automatically. For example, let us assume that we are working on a few tables, views, and procedures opened in SQL Console, which are present in different schemas. When we change from one object to another in the main window, the same object in the respective schema will be highlighted in the navigation pane. This allows us to search where the objects are located exactly when required.

There's more…

  • Cheat sheets can be opened in SAP HANA Studio. Select the Window menu, expand Show View and select Other. Now expand the Help folder. We can see Cheat Sheets. Select it, now we can see the Cheat Sheets pane on the right-hand side of SAP HANA Studio
  • Views in SAP HANA Studio

See also

Administering SAP HANA – the Administration Console perspective

This recipe introduces another perspective. This perspective is more helpful for administrative purposes.

Getting ready

The Administration Console perspective helps with the administration aspects of SAP HANA. This perspective is helpful for SAP HANA technology users (database administrators) who work on regular administrative tasks which involve maintaining and monitoring system status, monitoring disk volume usage, configuring alerts, and so on.

Let us go through the different options in this perspective. The following screenshot illustrates the Administration Console perspective:

Getting ready

How to do it…

We need to configure a system in SAP HANA Studio before starting to work on it. There could be different systems available in the landscape—Development, Quality, and Production. The following is the process of adding a system.

Adding a system

In order to connect to a SAP HANA instance, we need to know the server credentials and details (user ID, server, password, and instance number). The left-hand side of the studio Navigator Pane shows the available HANA instances in SAP HANA Studio. Following are the steps to add a new system:

  1. Right-click in the Navigator space and click on Add System, as shown in the following screenshot:
    Adding a system
  2. Enter the values for SAP HANA Hostname and Instance Number and then click on Next, as shown in the following screenshot:
    Adding a system
  3. Enter the database credentials—User Name and Password—to connect to the SAP HANA database. After the successful connection to SAP HANA, click on Next and then click on Finish, as shown in the following screenshot:
    Adding a system
  4. The SAP HANA system now appears in the Navigator Pane, as shown in the following screenshot:
    Adding a system

There's more…

Apart from adding a system, there are other activities as well that can be done in the Administration Console perspective.

Overview

In this tab, we can have a snapshot of the overall status of the system. As shown in the screenshot in the Getting ready section of this recipe, it includes the system status, build version, hardware and software details, disk memory utilization, CPU utilization, and so on. We can dive into each category to get in-depth details.

Landscape

In the Landscape menu, we can have a glance at different services running and their administration, configuring hosts, redistribution operation on tables, and so on.

Services

Under this category, activities related to services are handled. All the services running across every host will be available here. We can start, stop, or kill the services. Memory usage and allocation details across different servers can be monitored, and the result set can be customized by fields to be displayed.

Configuration

Hosts can be configured using Configuration. Assignment details of master/slaves for all servers can be monitored from this screen.

Redistribution Operations

Tables have to be redistributed among index servers for effective utilization of resources and optimal performance. Performance will be optimal when frequently joined tables are located in the same index server compared to those that are spread into different index servers. Therefore, it is highly recommended to distribute the tables among index servers. This can be performed soon after adding the hosts or later as well based on the models we build on the tables, for which we have separate options available.

The same operation has to be applied for partitioned tables as well. Partitioned tables will be distributed across different index servers. This location can be specified manually or determined by the database when it has been partitioned initially. The size of these partitions will be growing in time, which may not give us optimal results. Therefore, it is required to redistribute the partition tables as well.

Alerts

For an administrator, system status, services, and resources have to be monitored continuously. Configuring alerts will help in making timely decisions. In the generation of alerts, the statistics server plays a major role. When the SAP HANA system is started, the statistics server is automatically activated on the host of the active master name server. The statistics server runs SQL commands internally and collects all the information from all index servers. From this data, important alerts information will be displayed in the Overview tab and the Alerts tab will hold detailed level data.

E-mail notifications can be configured for these alerts and thereby all stakeholders will be updated on alerts. The sender's e-mail address, recipient's e-mail address, and SMTP port details are required for this setting. The recipients listed will be notified by e-mail upon generation of alerts by the statistics server.

Performance

All performance-related processes can be monitored from this tab. This includes threads, sessions, SQL cache, expensive statements, progress in jobs, load details, and so on.

Whenever there is an I/O operation in the SAP HANA system, it starts threads on the corresponding server. The detailed level of data on these threads can be monitored and can be cancelled if required. Similarly, details related to open sessions, SQL plan cache, expensive statements executed, and jobs which are progressing can be monitored.

Apart from these, the load impact on the SAP HANA system can be monitored. Flexible options are provided to change the filters dynamically so that we can drill down or drill up on the data of any server in the host. This really helps in understanding where the server is being impacted with peak loads on which server.

It makes no sense if system resources are not effectively utilized after taking on a powerful, in-memory database such as SAP HANA.

Volumes

The Volumes tab gives us complete detail on the memory statistics of all servers (name server, index server, statistics server, and XS Engine) on the host. This includes total disk size, used disk size, remaining disk size, and volume size. Details about data volumes, log volumes along with the page size, and block size are also available.

Configuration

The Configuration tab has highly sensitive data as all the system configurations are maintained in this section. For the SAP HANA system, configurations are stored in the form of configuration files—the .ini files. We will have several values, and these settings can be changed for the host or the entire system. When the value is changed, a green mark will be shown indicating changed values. Against a few values, a minus sign will be displayed. We cannot change these values and they are set by the system itself, as shown in the following screenshot:

Configuration

System Information

The System Information tab holds the system information table, which has data related to the SAP HANA system. Data in each table can be viewed and a detailed analysis can be performed to take decisions for system maintenance. This includes tables on memory consumption, work load statistics, transactions in use, and many more.

Diagnosis Files

Trace and logfiles of the system can be browsed from this menu (all the trace and logfiles right from the starting date of the system setup). These files can be viewed or downloaded to a local PC.

Trace Configuration

Detailed information about the actions of the HANA database can be obtained using different traces. We can activate these traces and configure them as per our requirements.

We can configure the following traces:

S No

Trace

Default Configuration

1

SQL trace

Inactive

2

Performance trace

Inactive

3

Kernel profiler trace

Inactive

4

Global database trace

Active with default trace level ERROR

5

Database trace

Active with default trace level ERROR

6

User-specific trace

Not specified

7

End-to-end trace

Active with default trace level ERROR

8

Expensive statements trace

Inactive

See also

Modeling SAP HANA Studio – the Modeler perspective

In this recipe, we will see how a modeler starts working in SAP HANA Studio to accomplish modeling activities. To perform any modeling activity, we have to switch to the Modeler perspective.

Getting ready

All the modeling activities will be done from this perspective. We will be creating tables, information views, SQL procedures, and so on. Let us talk in brief about this perspective.

How it works…

SAP HANA Modeler is a graphical data modeling tool used to design analytical models and analytical privileges. Analytical models are used to load data and report on top of them, whereas analytical privileges are used to restrict access to those models. SAP HANA Modeler is intended for users with extensive technical knowledge and can therefore be regarded as the more powerful tool. The Modeler perspective supports functions as shown:

  • Creating information views (attribute/analytic/calculation) and analytic privileges
  • Processing models
  • Administration tasks such as managing modeling content
  • Importing table definitions/schemas
  • Loading data

The Modeler perspective is as shown in the following screenshot:

How it works…

There's more…

In the modeling section of SAP HANA, there are several things to know. A few of them are explained in this recipe.

Information views

Information views are of different types— Attribute View, Analytic View, and Calculation View. When we use an information composer, a calculation view is created. Calculation views are basically a query which is built on top of analytic views and other calculation views to meet a complex business requirement.

Some of the features are as follows:

  • Attribute views
  • Analytic views
  • Calculation views
  • Transportable design time objects are stored in the repository
  • Database objects (column store views) are generated from these development artifacts

SQLScript

SQLScript provides a flexible programming language environment as a combination of imperative and functional expressions of SQL. The significant part is that it allows developers to easily express data and control flow logic by using DDL, DML, and SQL query statements as well as imperative language constructs, such as loops and conditionals. On the other hand, functional expressions are used to express declarative logic for the efficient execution of data-intensive computations. This logic is internally represented as data flow, which can be executed in parallel as SAP HANA supports massive parallel processing.

Some of the features are as follows:

  • Push data-intensive operations into the SAP HANA database
  • Used in calculation views and procedures
  • Read-only procedures
  • Read/Write procedures
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Key benefits

  • Understand the architecture of SAP HANA, effectively transforming your business with the modeler and in-memory computing engine
  • Learn about Business Intelligence, Analytics, and Predictive analytics on top of SAP HANA Models
  • Gain knowledge on the process of transforming your data to insightful information using the Modeler

Description

SAP HANA is a real-time applications platform that provides a multi-purpose, in-memory appliance. Decision makers in the organization can gain instant insight into business operations. Thus all the data available can be analysed and you can react to the changing business conditions rapidly to make decisions. The real-time platform not only empowers business users and top management to make decisions but also provides the capability to make decisions in real-time.A practical and comprehensive guide that helps you understand the power of SAP HANA’s real-time and in-memory capabilities. It also provides step-by-step instructions to exploit all the possible features of the SAP HANA database, enabling users to harness the full potential of this technology and its features.You will gain an understanding of real-time replications, effective data loading from various sources, how to load data, and how to create re-usable objects such as models and reports.Use this practical guide to enable or transform your business landscape by implementing SAP HANA to meet your business requirements. The book shows you how to load data from different types of systems, create models in SAP HANA, and consume data for decision-making. The book covers various tools at different stages creating models using SAP HANA Studio, and consuming data using reporting tools such as SAP BusinessObjects, SAP Lumira, and so on . This book also explains the in-depth architecture of SAP HANA to help you understand SAP HANA as an appliance, that is, a combination of hardware and software.The book covers the best practices to leverage SAP HANA’s in-memory technology to transform data into insightful information. It also covers technology landscaping, solution architecture, connectivity, data loading, and setting up the environment for modeling purpose (including setup of SAP HANA Studio).If you have an intention to start your career as SAP HANA Modeler, this book is the perfect start.  

Who is this book for?

If you are a solution architect, developer, modeler, sales leader, business transformation managers, directors, COO, or CIO; this book is perfect for you.If you are interested in other technologies and want to jump-start into SAP, this book gives you the chance to learn SAP HANA. Basic knowledge of RDBMS concepts enough is to get you started.

What you will learn

  • Discover simple and powerful techniques to master SAP HANA DB technology, features, tools, and components.
  • Understand the technology and architecture of the SAP HANA database
  • Load data from different types of source systems into SAP HANA
  • Develop models – attribute/analytical/calculation views
  • Get to know the SAP HANA SQL Script language
  • Know about users and role maintenance, Solution Management, Monitoring, High Availability & Failover Management, Disaster Recovery and Management, Cloud Options
  • Create filters, variables, and hierarchies and stored procedures using SQL scripting
  • Make reports from SAP HANA s data
  • Develop user management skills by creating users and roles
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Table of Contents

10 Chapters
1. SAP HANA Studio – Look and Feel Chevron down icon Chevron up icon
2. Data Provisioning Chevron down icon Chevron up icon
3. Modeling Chevron down icon Chevron up icon
4. Reporting Chevron down icon Chevron up icon
5. Advanced Features in SAP HANA Chevron down icon Chevron up icon
6. User Management Chevron down icon Chevron up icon
A. Introduction to SAP HANA Chevron down icon Chevron up icon
B. Architecture Chevron down icon Chevron up icon
C. Applications Powered by SAP HANA Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon

Customer reviews

Rating distribution
Full star icon Full star icon Full star icon Full star icon Half star icon 4.3
(4 Ratings)
5 star 75%
4 star 0%
3 star 0%
2 star 25%
1 star 0%
Amazon Customer Aug 30, 2016
Full star icon Full star icon Full star icon Full star icon Full star icon 5
yes it did meet my expectation. I would recommend this book. Easy to follow and understand.
Amazon Verified review Amazon
Kreig Fields May 11, 2014
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Needed a quick read to round out my understanding of Hana. I wasn't expecting a whole lot when I downloaded this book. Turned out to be thorough while being fairly compact. I especially liked the links they embedded to related videos and documents.
Amazon Verified review Amazon
Dr. Dave Mar 01, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Good reference
Amazon Verified review Amazon
Donn Mukensnable Jul 22, 2015
Full star icon Full star icon Empty star icon Empty star icon Empty star icon 2
I was a little disappointed in this book; it's overpriced for what it delivers. I'd like more depth to the examples (or pointers to online supporting documents) and more background on the setup of HANA.
Amazon Verified review Amazon
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  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela