The record owner terminology is reflected throughout Salesforce and, for each and every data record, there can be one and only one record owner.

Only users that are active in Salesforce can have records assigned to them.

When a user is marked inactive in Salesforce CRM, he or she no longer has access to the application. However, any records that this inactive user owns remain in the application and continue to show the inactive user as the record owner.

The record owner setting generally determines whether access to that record is available to other users within the organization and is enabled using either profile or sharing settings.

Profiles, sharing, and the optional role hierarchy setting work together and should be considered as a...

You can use the search features (described in the...

If users have forgotten their password, they can click on the Forgot your password? link on the Salesforce CRM login page, which presents them with a screen to enter their username, as shown in the following screenshot:

The user will then receive an e-mail from Salesforce that contains a new password link that will require them to answer a previously set security question, (such as Where were you born? ) before their password is reset, and then they can log in to Salesforce.

To reset a user's password, navigate to Setup | Manage Users | Users. Now, select the checkbox next to the user's name.

Optionally, to change the passwords for all currently displayed users, check the box in the column header to select all rows.

Click on Reset Password to have a new password e-mailed to the user(s).

Password expiration periods for all users in your organization are set by the User passwords expire in picklist selection.

This sets the length of time until all user passwords expire and must be changed. Users with the Password Never Expires permission are not affected by this setting.

The enforce password history setting is used to remember users' previous passwords so that they must always enter a previously unused password. The password history is not saved until you set this value. You cannot select...

By setting this message, the text will appear in the lockout e-mail that users receive whenever they need you to reset their password. Your users will also see the message text in the confirm identity screen and e-mail that they receive whenever their password is reset. It is useful to add your contact details and a personal message.

Setting this link results in the text above this option appearing as a web URL that, when clicked on, will allow your users to navigate to a separate page, such as a custom help page, that you have available.

API Only Users will be redirected to this URL after they have confirmed a user management change (such as resetting a password). This can be used as a way of confirming the change as users with the profile or permission setting of API Only User cannot access Salesforce via the user interface and hence receive no visual confirmation.

Timeout value sets the length of time after which inactive users are automatically logged out of the system. The options are between 15 minutes and 12 hours.

The value of the last active session is not updated until halfway through the timeout period. So, if you have a 2-hour timeout, the system does not check for activity until 1 hour has passed. As an example, say, you have a 2-hour timeout value. If you update a record after 30 minutes, the last active session value is not updated because there was no activity after 1 hour and hence, you will still be logged out in another 1 hour and 30...

The Lock sessions to the IP address from which they originated option is used to specify whether users' sessions are to be locked to the IP address with which they logged in.

The Require secure connections (HTTPS) option sets whether HTTPS (instead of the less secure HTTP connection) is required to access Salesforce.

The Force relogin after Login-As-User option, when set, results in you having to log in again to get back into Salesforce after logging out as a logged-in user. When this is not set, you are taken to the original session after logging out as...

The Enable caching and autocomplete on login page option enables users' browsers to store username text and so, after their initial log in, usernames are automatically set in the User Name field on the login page.

The Enable SMS-based identity confirmation option enables users to receive a One-Time PIN, which they receive via SMS. Once enabled, administrators or users must verify their mobile phone number before taking advantage of this feature.