Multi-cloud use case solution kits
As part of their B2C solution architecture approach, Salesforce provides sample multi-cloud solution kits to support common business and integration needs. These solution kits are part of a larger Customer 360 Guide for Retail and focus on the architectural and implementation details of specific use cases.
In this section, we'll review what the Customer 360 Guide for Retail supplies, how to assess business needs using this framework, and the overall structure of a solution kit.
Customer 360 Guide for Retail
The Customer 360 Guide for Retail from Salesforce is a set of guides, targeted training, business insights, and solutions aimed primarily at retail and B2C customers using the Salesforce Customer 360 suite of products. This is an important resource for a B2C solution architect to be familiar with since it provides an all-purpose starting point for best practices and discussions around Customer 360 in retail.
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