You're reading from Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

Product type Paperback

Published in Nov 2021

Publisher Packt

ISBN-13 9781801817035

Length 458 pages

Edition 1st Edition

Tools

Salesforce

Concepts

CRM

Author (1):

Mike King

View More author details

Table of Contents (20) Chapters

Preface

1. Section 1 Customer 360 Component Products

2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER

3. Chapter2: Supporting Your Customers with Service Cloud

4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C

5. Chapter 4: Engaging Customers with Marketing Cloud

6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution

7. Section 2 Architecture of Customer 360 Solutions

8. Chapter 6: Role of a Solution Architect

9. Chapter 7: Integration Architecture Options

10. Chapter 8: Creating a 360° View of the Customer

11. Chapter 9: Supporting Key Business Scenarios

12. Chapter 10: Enterprise Integration Strategies

13. Section 3 Salesforce-Certified B2C Solution Architect

14. Chapter 11: Exam Preparation Tools and Techniques

15. Chapter 12: Prerequisite Certifications

16. Chapter 13: Commerce and Integration

17. Chapter 14: Certification Scenarios

18. Assessments

19. Other Books You May Enjoy

B2C Commerce quotas and governance

B2C Commerce, like the Salesforce Platform, is a shared architecture hosting multiple customers. Like the Salesforce Platform, B2C Commerce also has specific limitations enforced to prevent one customer from monopolizing shared resources or destabilizing the system. Understanding and respecting platform governance also helps ensure the overall solution is performant and scales well under load.

There are three levels of severity of B2C Commerce quotas:

Enforced: The B2C Commerce platform will throw an exception if quotas of this type are violated, preventing the operation from completing and likely causing errors in the implementation. Violations of this severity must be addressed immediately.
Not Enforced: These quotas trigger a warning and may be enforced in the future; they can have serious impacts on the performance and stability of the storefront but won't cause immediate failures. Violations of this severity should be addressed...