Using packages to create silos
Example
MillCo, a producer of CNC milling machines with subsidiaries across Europe and North America, is implementing Salesforce for its B2B sales. This includes Sales Cloud, CPQ, and B2B Commerce.
Abigail is the CRM tech lead from MillCo, a role she has recently taken up after leading a CRM implementation project in another B2B manufacturing company. Her principal job is to ensure that the technical delivery from the three different vendors that are implementing the different elements of the new system is consistent and of high quality.
At project kick-off, Abigail invites all three vendor teams along with internal stakeholders and emphasizes many times that while people are working for different companies, everyone should think of themselves as being on the same team. MillCo wants everyone...