Robotic Process Automation Projects: Build real-world RPA solutions using UiPath and Automation Anywhere

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Help Desk Ticket Generation

Let's get started with our first project – a simple help desk automation with UiPath.

Help desk agents get inputs from a variety of channels, including phone, email, and spreadsheets, to create and update support tickets. Support tickets are the requests that you raise by calling help desk agents to get your issues resolved; for example, your laptop is not working, or you have internet issues.

For this project, we will only be covering the automation of inputting tickets from spreadsheets that a requester places in a certain folder. We are assuming a very simple use case of ticket creation for this first project. All you have to do in this project is to input support ticket data in a spreadsheet and place it in a folder. The bot, once invoked, automatically creates a support ticket within the help desk system for you.

If you noticed, we are invoking this bot. This means that we will be building an attended automation that behaves like an assistant – an assistant that raises tickets automatically!

This project will help you understand the following topics:

Attended RPA concepts
UiPath Excel automation
UiPath automation for web-based apps
Creating automation workflows and invoking them
Using Try and Catch for exceptions

Key benefits

Use popular RPA tools Automation Anywhere A2019 and UiPath, for real-world task automation

Build automation solutions for domains such as System Administration, Finance, HR, Supply Chain, and Customer Relations

Extend your RPA capabilities by implementing Intelligent process automation with APIs and AI

Description

Robotic Process automation helps businesses to automate monotonous tasks that can be performed by machines. This project-based guide will help you progress through easy to more advanced RPA projects. You’ll learn the principles of RPA and how to architect solutions to meet the demands of business automation, along with exploring the most popular RPA tools - UiPath and Automation Anywhere. In the first part, you’ll learn how to use UiPath by building a simple helpdesk ticket system. You’ll then automate CRM systems by integrating Excel data with UiPath. After this, the book will guide you through building an AI-based social media moderator using Google Cloud Vision API. In the second part, you’ll learn about Automation Anywhere's latest Cloud RPA platform (A2019) by creating projects such as an automated ERP administration system, an AI bot for order and invoice processing, and an automated emergency notification system for employees. Later, you’ll get hands-on with advanced RPA tasks such as invoking APIs, before covering complex concepts such as Artificial Intelligence (AI) and machine learning in automation to take your understanding of RPA to the next level. By the end of the book, you’ll have a solid foundation in RPA with experience in building real-world projects.

What you will learn

Explore RPA principles, techniques, and tools using an example-driven approach

Understand the basics of UiPath by building a helpdesk ticket generation system

Automate read and write operations from Excel in a CRM system using UiPath

Build an AI-based social media moderator platform using Google Cloud Vision API with UiPath

Explore how to use Automation Anywhere by building a simple sales order processing system

Build an automated employee emergency reporting system using Automation Anywhere

Test your knowledge of building an automated workflow through fun exercises

What do you get with Print?

Instant access to your digital copy whilst your Print order is Shipped

Paperback book shipped to your preferred address

Redeem a companion digital copy on all Print orders

Access this title in our online reader with advanced features

DRM FREE - Read whenever, wherever and however you want

AI Assistant (beta) to help accelerate your learning

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Amazon verified reviews

Priya Jun 11, 2020

This book has really helped me get more insights into Automation Anywhere and what I really love is the detailed screen by screen approach to automating. I do have experience working with UiPath and the different automation scenarios using UiPath are in great depth too.Where this book stands out is gaining in depth practical knowledge and best practices in automating different enterprise wide applications that are not available for common users to automate. Scenarios also encompass using API's and AI which help in leveraging and understanding those technologies.I would highly recommend this book to get practical insights using UiPath & Automation Anywhere.

Amazon Verified review

Amazon Customer Jun 16, 2020

Awesome book for beginners!!

Nenna M Anya Aug 31, 2021

Helped me pass my RPA Associate exam.

Placeholder Sep 07, 2021

I found authors explained concept practically. Rather than going theoretically authors explained different RPA integration practically. I wish more books from authors in future. Must read for novice to learn very quickly.Happy to have this book handy in my Kindle.

Cliente Amazon Mar 15, 2023

Libro con ejemplos de bastante útiles.

Robotic Process Automation Projects: Build real-world RPA solutions using UiPath and Automation Anywhere

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