Introducing the chatbot use case

Let's now discuss how using a chatbot with NLP can benefit businesses. Using an example is always helpful, so let's go back to our fictitious banking corporation LiveRight Holdings Private Limited. The Mortgage Product Research (MPR) department for LiveRight's mortgages business is an important entity within the organization, as their recommendations directly influence what mortgage products, features, and choices are offered to LiveRight's customers. This has a direct impact on LiveRight's revenues and profitability, as mortgage products are responsible for more than 40% of LiveRight's annual revenues. The MPR team receives hundreds of research documents incrementally on a monthly basis, both from mass subscription-based industry analysts and specialized independent researchers. Typically, the documents provide insights, trend reports, and detailed perspectives on what buyers look for in a home, the role of real estate...