How to set up a good bug flow
While we already know that there is no one-size-fits-all solution, certain procedures will help you create the optimal bug flow for your team.
I’m a big fan of keeping what’s not broken. That means that your first step should be to analyze the current bug flow. Even if it wasn’t purposely designed, there is always some unwritten way the team generally handles bugs. Analyze what the team does, see what is working well and what the team considers to be problematic. The best way to do so is to interview each team member and ask them three questions:
- How does bug flow work? (You want to make sure that they all have the same understanding, or whether it’s widely different between team members. It will also give you the full picture of the bug flow, including the parts that are not documented.)
- What part works well for you and helps your work?
- What part doesn’t work for you, and would you like to see improved...