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Microsoft System Center Powershell Essentials

You're reading from   Microsoft System Center Powershell Essentials Efficiently administer, automate, and manage System Center environments using Windows PowerShell

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Product type Paperback
Published in Apr 2015
Publisher Packt
ISBN-13 9781784397142
Length 140 pages
Edition 1st Edition
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Toc

Table of Contents (10) Chapters Close

Preface 1. Setting up the Environment to Use PowerShell FREE CHAPTER 2. Administration of Configuration Manager through PowerShell 3. Scenario-based Scripting for SCCM Administration 4. Administration of Operations Manager through PowerShell 5. Scenario-based Scripting for SCOM Administration 6. Administration of Service Manager through PowerShell 7. Scenario-based Scripting for SCSM Administration 8. Best Practices Index

Support group and tier queue check for multiple tickets


The following example will help you modify the support group or tier queue for multiple tickets. Generally, most of us tend to select the wrong support groups and tier queues. It's very important to change the groups to the correct support group and tier queue. For this scenario, we need a list of incidents and service requests in any format of a file that PowerShell can understand and fetch the data from:

#Service Request – Correcting Support Group 
Import-Module SMLets

# Class declaration for Service Request
$Class = Get-SCSMClass –Name System.WorkItem.ServiceRequest

$TList = Get-Content 'C:\ticket_list.txt'
foreach ($T in $TList)
   {
      Get-SCSMObject -Class $Class -filter "Id -eq $T" | Set-SCSMObject -Property SupportGroup -Value "App Catalog"
   }

#Incident – Correcting Tier Queue 
Import-Module SMLets

# Class declaration for Incidents
$Class = Get-SCSMClass –Name System.WorkItem.Incident

$TList = Get-Content 'C:\ticket_list...
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