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Mastering Microsoft Dynamics CRM 2016

You're reading from   Mastering Microsoft Dynamics CRM 2016 An advanced guide for effective Dynamics CRM customization and development

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Product type Paperback
Published in Nov 2017
Publisher Packt
ISBN-13 9781786466617
Length 402 pages
Edition 1st Edition
Languages
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Author (1):
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Deepesh Somani Deepesh Somani
Author Profile Icon Deepesh Somani
Deepesh Somani
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Table of Contents (13) Chapters Close

Preface 1. History of Dynamics CRM FREE CHAPTER 2. Working with Sales 3. Working with Services 4. Working with Marketing 5. Working with the XRM Framework 6. Analytics with CRM 7. Workflow Development with Dynamics CRM 8. Client-Side Scripting 9. Enhancements for Mobile 10. Plugin Development with Dynamics CRM 11. Business Process Flows and Business Rules 12. New Features in CRM 2016

The Interactive Service Hub

The Interactive Service Hub provided by Dynamics CRM is specifically inclined at increasing the efficiency of customer service representatives. It provides redefined forms and key information, bundled in a way that makes it much easier for the Service representatives to perform their duties. Earlier, it used to take a lot of time in loading Forms and Dashboards.

Interactive Service Hub requirements

In the following section, we will go through the requirements of using the Interactive Service Hub with respect to the operating system, browsers, and so on:

  • Operating Systems: The following are the operating systems that are supported by the Interactive Service Hub:
    • Windows 7
    • Windows 8
    • Windows 8.1
    • ...
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