Creating and managing call queues

Before we create a call queue or auto attendant, there are steps that need to be taken to make the process simple. Let's look at those steps first.

Preparing to create and manage call queues and auto attendants

Before you can use call queues and auto attendants, you must follow these steps:

1. You must have purchased or transferred the phone numbers to be used.
2. You'll then need a resource account created in Azure AD for each of the lines (both queues and auto attendants). A resource account can be assigned more than one service number if needed.
3. Each resource account for call queues and auto attendants must be assigned a Phone System – Virtual User license, and each user who will receive calls from a call queue must have a calling plan.
4. Next, you'll create the holidays your auto attendants should be aware of for off-hours call handling.
5. You may choose to also configure call park and retrieval if you...