In the previous section, we learned how to create a very basic chatbot for an airline. In this section, we will explore a different sort of use case where a chatbot would be extremely useful – and this time, we're not going to use Lex.
ChatOps is a term that's used when operational tasks are driven from a conversational platform. It is focused on people collaborating around a particular workflow or process, and a bot can often streamline the automation that's involved. Introducing a bot to the platform that you're collaborating on means that you don't have to break out of your working environment and disrupt your thought process to go and gather facts. This means the team can be much more efficient in investigating and resolving the incident at hand.
If development and support teams are centralizing...
